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BraindumpStudy has assembled a brief yet concise study material that will aid you in acing the ITIL 4 Foundation Exam (ITIL-4-Foundation) exam on the first attempt. This prep material has been compiled under the expert guidance of 90,000 experienced ITIL professionals from around the globe. BraindumpStudy offers the complete package that includes all exam questions conforming to the syllabus for passing the ITIL 4 Foundation Exam (ITIL-4-Foundation) exam certificate in the first try.
| Certification Vendor: | PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Exam Price: | Varies by region (~USD 300–400 equivalent) |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert Continuing Professional Development) |
| Available Languages: | German, Spanish, Portuguese, Chinese (Simplified), French, Japanese, English |
| Exam Duration: | 60 minutes |
| Exam Format: | Scenario-based questions (basic level), Closed book, Multiple choice |
| Passing Score: | 26/40 (65%) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Practice Manager ITIL 4 Managing Professional |
| Real Exam Qty: | 40 |
| Recommended Training: | PeopleCert Official Training AXELOS Accredited Training Organizations |
| Exam Registration: | PeopleCert Official Registration ITIL Certification Overview |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or onsite test center (PeopleCert authorized delivery) |
| Pre Condition: | No formal prerequisites required. Basic IT familiarity recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
>> Valid ITIL-4-Foundation Test Topics <<
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NEW QUESTION # 103
Which is an input to the service value system?
Answer: D
Explanation:
A set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization
https://www.bmc.com/blogs/itil-service-value-system/#:~:text=The%20key%20inputs%20to%20the,or%20other
NEW QUESTION # 104
Which statement about a 'continual improvement register (CIR)' is TRUE?
Answer: A
Explanation:
In ITIL 4, the continual improvement practice uses a continual improvement register (CIR) as a key tool to record, prioritize, track, and manage improvement opportunities.
The CIR is used to:
* Log improvement ideas from any source
* Track these ideas from initial identification through assessment, prioritization, and implementation
* Provide visibility of the status and progress of each improvement
* Support decision-making about which improvements to pursue and when
This matches option C: "Used to track and manage improvement ideas from identification through to final action." Why the other options are incorrect:
* A. Used to help plan changes, assist in communication, avoid conflicts, and assign resourcesThis describes aspects of change enablement and change schedule / change calendar, not the continual improvement register.
* B. Used to select the right method, model or technique for identifying improvementsMethods and models (such as SWOT, balanced scorecard, etc.) support improvement activities, but the CIR is not about choosing methods; it is about recording and managing improvement opportunities.
* D. Used to provide a formal description of one or more services, designed to address the needs of a target consumer groupThis describes a service catalogue entry or service offering, not a continual improvement register.
So, the CIR is specifically a tracking and management tool for improvement ideas, making C the correct answer.
References (Aligned with ITIL 4 Foundation concepts)
* ITIL 4 Foundation: Continual improvement practice - use of a continual improvement register to log and manage improvements across their lifecycle
* ITIL 4 Foundation: Service management practices overview - distinction between change enablement, service catalogue management, and continual improvement
NEW QUESTION # 105
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].
Answer: D
NEW QUESTION # 106
Which statement about the 'incident management' practice is CORRECT?
Answer: C
Explanation:
Reference: https://www.bmc.com/blogs/itil-incident-management/
NEW QUESTION # 107
Which statement about standard changes is CORRECT?
Answer: D
NEW QUESTION # 108
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