Arch-301 Studienmaterialien: Salesforce Certified B2B Solution Architect & Arch-301 Zertifizierungstraining

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Salesforce Arch-301 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Design	29%	- Map sharing, visibility, and security models - Select appropriate Salesforce multi-cloud solutions - Design scalable, secure, and compliant architectures - Address functional and non-functional requirements - Evaluate design trade-offs and risks
Topic 2: Operationalize the Solution	8%	- Define monitoring and maintenance processes - Plan for evolution and scaling - Enable teams for solution operation - Plan ongoing management and support
Topic 3: Delivery	12%	- Plan solution delivery and implementation lifecycle - Optimize resources and delivery methodologies - Align delivery with business objectives - Manage stakeholder expectations and acceptance
Topic 4: Data Governance and Integration	26%	- Select integration methods and patterns - Establish data governance and quality frameworks - Manage master data and cross-system consistency - Define data flows and system relationships - Design data migration and synchronization strategies
Topic 5: Discovery and Customer Success	25%	- Define future-state architecture and roadmap - Plan incremental delivery steps - Document business needs, vision, and success criteria - Align solutions with business outcomes

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Salesforce Certified B2B Solution Architect Arch-301 Prüfungsfragen mit Lösungen (Q26-Q31):

26. Frage
Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?

A. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
B. Select an AppExchange app that sends a survey to each customer after a work order is completed.
C. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
D. Use the existing survey tool by integrating the responses to Case number and User record.

Antwort: C

Begründung:
Integrating the existing third-party survey tool with Salesforce, specifically linking survey responses to Service Appointment and Service Resource records, enables UC to track customer satisfaction effectively.
This approach leverages the existing survey infrastructure, minimizes disruption, and provides a direct correlation between technician performance and customer feedback. It aligns with Salesforce's capabilities for integrating external data and utilizing it within the CRM to enhance service management and improve customer satisfaction insights.

27. Frage
P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities.P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process withweekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud.
What are two viable options a Solution Architect should explore in more detail with theclient?
Choose 2 answers

A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alerting solution that's already in place at P&C Hardware.
B. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.
C. Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.
D. Leverage Shield Event Monitoring incombination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.

Antwort: A,D

Begründung:
* Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alerting solution that's already in place at P&C Hardware2. This option can help P&C Hardware leverage their existing investment andexpertise in their cloud-based monitoring tool, while integrating it with Shield Event Monitoring and MuleSoft to capture and analyze performance data from their Salesforce technology stack.
* Leverage Shield Event Monitoring in combination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution3. This option can help P&C Hardware quickly set up a performance monitoring dashboard using pre-built reports and dashboards from the CRM Analytics Event Monitoring app, which can be installed from AppExchange. This app can provide insights into useractivity, adoption, performance issues, security risks, and more.
https://trailhead.salesforce.com/credentials/architectoverview

28. Frage
Universal Containers (UC) is about to undergo its first release of its digital transformation initiative across clouds like Sales Cloud, B2B Commerce, Marketing Cloud Account Engagement, Experience Cloud, and MuleSoft. UC recently developed its Center of Excellence (CoE) model and is working on how to make sure its developers and administrators can go through a continuous release cycle. The product owner would like to make sure no work is overridden in sandboxes or production.
What is the first thing a Solution Architect should recommend within UC's DevOps setup?

A. Appoint a release manager who will set up the required environments and automated deployments in tandem with a source control based development process.
B. Make sure the developers all have access to the CLI so that they can package andpush their changes to the next environment.
C. Set up a source control based development process that's understood and followed by administrators and developers.
D. Appoint a release manager who will keep track of all changes made and which changes have been deployed to the QA, SIT, and UAT environments as part of the sprint.

Antwort: C

Begründung:
Salesforce DevOpsis a set of practices designed to help teams build, test, and release software faster and more reliably. It stems from the need to combine the responsibilities of both software development teams ('Dev') and operations teams ('Ops').
Salesforce DevOps Center is a new feature that enables admins and developers to manage releases and collaborate on a single set of configuration and code using an elegant point-and-click interface. It also integrates with version control, automates workflows, and releases withconfidence using CI tools and the Metadata API.
Therefore, a Solution Architect should recommend setting up a source control based development process that' s understood and followed by administrators and developers. This way, UC can ensure that no work isoverridden in sandboxes or production, as well as improve team collaboration, code quality, and deployment speed.
https://www.salesforceben.com/salesforce-devops/

29. Frage
Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contactrecords. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

A. It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need todemo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
B. Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
C. Send test emails from Marketing CloudAccount Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
D. Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.

Antwort: D

Begründung:
To demonstrate that different business units can only see lead or contact records for their business unit, a Solution Architect can create a dynamic list that applies the same rules to multiple business units. The dynamic list will show the total leads and contacts in the list for each business unit, demonstrating that the data sharing rules are working correctly.
To demonstrate that Marketing Cloud Account Engagement (formerly Pardot) is correctly connected with Sales Cloud across different business units, creating dynamic lists with identical criteria in each business unit and comparing the total leads and contacts can effectively showcase proper segmentation and access control.
This approach allows the Solution Architect to visually represent how marketing data and activities are appropriately partitioned and managed across the business units, ensuring that leads and contacts are only accessible by the relevant teams, in line with Salesforce's best practices for managing data in multi-business unit environments.

30. Frage
Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team hascompleted the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.
Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?

A. Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.
B. Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization andgrooming.
C. Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.
D. Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.

Antwort: B

Begründung:
* CPQ B2B Commerce Connector is a tool that synchronizes data from CPQ product and pricing objects to B2B Commerce objects1.
* CPQ uses discount schedules and B2B Commerce uses tiered pricing to handle volume-based pricing23.
* The connector does not support mapping tiered pricing to discount schedules out of the box23.
* The connector uses pricing from B2B Commerce to define the pricing on the generated quote lines by setting their Special Price fields4.
Incorporating new requirements, such as tiered pricing and mapping to discount schedules in CPQ, into an ongoing Salesforce CPQ and B2B Commerce project requires careful consideration of project scope, timelines, and resource availability. Adding the new requirement as a user story to the product backlog allows for a structured approach to evaluating its impact on the project. Scheduling a subsequent meeting for prioritization and grooming ensures that stakeholders can discuss the new requirement in detail, assess its feasibility, and decide on its inclusion in the project timeline. This approach aligns with agile project management best practices, allowing for flexibility in responding to new requirements while maintaining project focus and efficiency.

31. Frage
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