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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Testing | 11% | - Validate and test designs
|
| Topic 2: Strategy and Governance | 17% | - Define UX strategy and governance
|
| Topic 3: Declarative Design | 27% | - Design using Salesforce declarative tools
|
| Topic 4: Human-Centered Design | 12% | - Apply design thinking and human-centered principles
|
| Topic 5: Discovery | 13% | - Gather user requirements and plan design strategy
|
| Topic 6: Design System Implementation | 20% | - Leverage SLDS and design standards
|
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NEW QUESTION # 51
Cloud Kicks has asked its UX Designer to optimize Salesforce to help the IT help desk team quickly resolve the team's queued Cases. What Salesforce-based approach should be recommended to quickly show the appropriate cases to IT help desk team members?
Answer: A
Explanation:
The correct answer is B. Add a List View component to the home page configured to show a custom list view filtered to show assigned and open cases, as specified in the study guide.
The UX requirement is to make the relevant queued Cases immediately visible so that help desk users can begin resolving work quickly. The study guide selects a filtered List View component placed directly on the team's home page.
This approach reduces the amount of navigation required before users can identify actionable cases. By filtering the list to show the appropriate assigned and open records, the home page becomes a task-oriented starting point rather than merely a general landing page.
Option A refers to a Case Assignment component, while option C refers to a Case Inbox component. Neither is the approach identified by the answer key.
The important design consideration is that the team already has a predictable record-selection criterion: the Cases must be relevant to the help desk member and remain open. A configured list view can express those conditions declaratively.
The study guide therefore favors bringing the right Salesforce records directly into the user's work context through a standard filtered list-view experience.
Study Guide reference/topics: List View component, filtered Cases, home pages, help desk productivity, Declarative Design.
NEW QUESTION # 52
A UX Designer is creating a customer support site in Experience Builder that will be internationalized across 12 different countries.
Which two design considerations should be made when planning for this site?
Answer: A,C
Explanation:
The two design considerations that should be made when creating a customer support site in Experience Builder that will be internationalized across 12 different countries are:
Countries may read text in a different direction (right to left vs. left to right) and layouts will need to be adjusted. This is because some languages, such as Arabic and Hebrew, are written from right to left, while others, such as English and French, are written from left to right. This affects not only the text alignment, but also the placement of UI elements, such as buttons, menus, icons, and images. To accommodate different reading directions, the site should use a flexible layout that can be mirrored or flipped based on the language setting.This also follows the principle of designing for accessibility and inclusion, which is one of the learning objectives for the Salesforce User Experience Designer certification12 Colors may have different cultural meanings in different countries, changing the intent of UI elements. This is because colors can convey different emotions, associations, and messages depending on the cultural context. For example, red can mean danger, passion, or luck, depending on the country. Therefore, the site should use colors that are appropriate and respectful for the target audience, and avoid colors that may be offensive or misleading.This also follows the principle of designing for the user's context and environment, which is another learning objective for the Salesforce User Experience Designer certification34
1: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-accessibility-and-inclusion
2: https://trailhead.salesforce.com/en/content/learn/modules/ux-designer-certification-prep/design-for-the-users-context-and-environment
3: https://www.w3.org/International/questions/qa-scripts
4: https://www.shutterstock.com/blog/color-symbolism-and-meanings-around-the-world
NEW QUESTION # 53
A UX Designer is limited to one standard Order record page layout in Sales Cloud. It is shared between internal and external users. Which page layout feature should be used to control the visibility between users?
Answer: C
Explanation:
The correct answer is B. Field-Level Security, as explicitly identified in the study guide. The important constraint is that Cloud Kicks has one standard Order page layout shared by different types of users. The requirement is therefore not to create separate layouts, but to control which fields are visible to internal versus external users.
The study guide selects Field-Level Security because it governs whether particular users can see or interact with specific fields even when the same page layout is shared. This makes it suitable for restricting sensitive or irrelevant information without duplicating the overall record-page structure.
Option A, Audience Targeting, is associated with presenting Experience Cloud or component content to different audiences, but it is not the field-visibility mechanism selected in this study-guide scenario. Option C, Dynamic Forms, can conditionally control field and section presentation on supported record pages, but the answer key specifically identifies Field-Level Security for the shared-layout visibility requirement.
From a UX standpoint, limiting users to the fields that are relevant and permitted for their role reduces unnecessary information exposure and keeps the shared record experience focused while preserving the organization's security model.
Study Guide reference/topics: Field-Level Security, shared page layouts, user-specific visibility, Sales Cloud, Declarative Design.
NEW QUESTION # 54
A UX Designer is working on a series of custom Salesforce components for a new website. In which way could the designer accelerate the visual design process?
Answer: C
Explanation:
The correct approach is to leverage Salesforce Lightning Design System (SLDS) using UI kits or plugins. The study guide explicitly identifies option C as correct. SLDS exists specifically to accelerate the creation of interfaces that are visually and behaviorally consistent with Salesforce. Rather than designing common interface patterns from scratch, UX Designers can reuse established component patterns, spacing conventions, typography, iconography, accessibility guidance, and design-system resources. Salesforce describes SLDS as a collection of resources for creating interfaces consistent with Salesforce UX principles, design language, and best practices. Official Salesforce Trailhead material also identifies APIs, plugins, and design kits as resources that make building with SLDS faster and easier. This directly addresses the requirement to accelerate the visual design process. Option A would increase fragmentation because separate custom stylesheets can create inconsistent styling and additional maintenance. Option B is not a standard Salesforce design workflow for producing reusable visual assets from layouts. Therefore, using established SLDS designer resources minimizes redundant design work while improving consistency, accessibility, and implementation alignment between UX Designers and developers.
Study Guide reference/topics: SLDS resources, design systems, UI kits, reusable components, visual consistency.
NEW QUESTION # 55
Cloud Kicks is incorporating Relationship Design principles into its business model and customer offerings wherever possible. Which principle would represent their company strategy?
Answer: B
Explanation:
The uploaded study guide identifies B. Prioritizing engagement over number of impressions as the strategy aligned with Relationship Design.
The distinction in the question is between depth of relationship and simple exposure metrics. Relationship Design is represented here by emphasizing meaningful engagement rather than merely maximizing how many times people see a message, product, or interaction.
An impression is fundamentally an exposure measure. A high number of impressions can demonstrate reach, but it does not necessarily indicate that users have developed a useful, valuable, or sustained relationship with the organization.
Engagement, by contrast, reflects active interaction. The study guide therefore associates it more closely with a relationship-oriented strategy.
Option A reverses the more meaningful emphasis by prioritizing outputs over outcomes. Relationship- oriented design is concerned with the value or effect created through an experience, not simply the volume of produced artifacts or activities.
Option C likewise emphasizes broadcasting product benefits rather than understanding customers. That framing moves away from the user-centered and relational orientation represented by the question.
Therefore, Cloud Kicks' strategy should focus on quality of engagement, treating meaningful interaction as more valuable than simple visibility or impression volume.
Study Guide reference/topics: Relationship Design, engagement, customer relationships, outcomes, Human- Centered Design.
NEW QUESTION # 56
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