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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Manage Inventory and Procurement (15-20%) | 15-20% | - Manage inventory levels and stock locations - Handle inventory adjustments and transfers - Configure warehouse and inventory settings - Configure product inventory and item associations - Process purchase orders and returns |
| Topic 2: Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Configure map view and route optimization - Optimize schedules using resource scheduling optimization - Manage scheduling options and requirements - Handle scheduling conflicts and rescheduling - Configure schedule board and board features |
| Topic 3: Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Manage work order products, services, and notes - Manage work order reporting and analytics - Handle work order incidents and resolutions - Create and manage work orders - Configure work order lifecycle and statuses |
| Topic 4: Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Configure scheduling configurations and booking setup - Configure pricing, billing, and cost entities - Configure Field Service organizations and structures - Set up and configure resource characteristics and skills - Set up and configure customer assets - Implement security roles and field service settings |
| Topic 5: Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts - Implement connected field service scenarios |
| Topic 6: Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Configure resource and technician mobile experiences - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings |
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질문 # 11
You are a Dynamics 365 Field Service functional consultant.
A field resource is given instructions on how to install the mobile app on an iPhone. After installing the app and signing in, a message appears: "You're almost there." What should you do?
정답：A
질문 # 12
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.
정답：A
설명：
Section: Manage assets and agreements
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up-customer- assets
질문 # 13
You need to make sure that only a specific set of resources are allowed to be scheduled to perform certain work orders. Which type should you select when you create a resource requirement preference?
정답：B
질문 # 14
Your company wants use Microsoft Dynamics 365 Customer Voice to obtain feedback on their customers' on-site service experience.
You need to create a survey which will be sent automatically to a customer once their work order is completed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
정답：
설명：
Explanation:
질문 # 15
A work order has been created with Bharti Airtel as the Billing Account and Airtel Kolkata as the Service Account.
You need to determine the account where various work order information originates. The sheeted work order type and entitlement do not have any of this information.
Which account belongs to each piece of work order information? To answer, drag the appropriate account to the correct piece of work order information. Each account may be used once, more than once, or not at all.
You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
정답：
설명：
Explanation:
A close-up of a computer screen Description automatically generated
질문 # 16
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