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| Certification Vendor: | ASQ (American Society for Quality) |
|---|---|
| Exam Name: | Certified Six Sigma Black Belt Certification Exam |
| Exam Number: | CSSBB |
| Passing Score: | 550 (scaled score on a 750 scale) |
| Exam Format: | Multiple-choice, Computer-based or paper-based depending on delivery, Open-book (ASQ approved reference materials) |
| Available Languages: | English |
| Real Exam Qty: | 165 multiple-choice questions |
| Exam Duration: | 270 minutes |
| Certificate Validity Period: | 3 years |
| Exam Price: | USD 438 (member), USD 538 (non-member) - subject to change |
| Related Certifications: | Six Sigma Green Belt Six Sigma Master Black Belt Six Sigma Yellow Belt |
| Recommended Training: | ASQ Six Sigma Black Belt Preparation Courses |
| Exam Registration: | ASQ Certification Registration |
| Sample Questions: | ASQ CSSBB Sample Questions |
| Exam Way: | Computer-based or paper-based exam (depending on location and scheduling availability) |
| Pre Condition: | No mandatory prerequisite, but ASQ recommends 3 years of work experience in relevant fields and Six Sigma project experience |
| Official Syllabus URL: | https://asq.org/cert/six-sigma-black-belt |
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NEW QUESTION # 173
Two of the key deliverables for the Measure Phase are a robust description of the process and its flow and an assessment of the Management System.
Answer: A
NEW QUESTION # 174
Which of the following groups of people should be included in the communication plan for a Six Sigma project that is just being started?
Answer: A
Explanation:
The correct answer is D. All stakeholders . The CSSBB source states that a Six Sigma project can affect many people both inside and outside the system, and that these stakeholders may include managers of the process, people in the process, finance, suppliers, and customers. It then explicitly says that a stakeholder communication plan should be developed to reduce or remove resistance to change.
Supporting material on communication strategies also emphasizes that the communication goal is to make sure the right people have the right information at the right time , and it shows different communication methods for executive stakeholders, project team members, and other stakeholders. This makes it clear that the communication plan should not be limited to belts, finance, or senior management alone. If the project is just starting, the plan should already account for everyone affected by or influential to the project . A complete stakeholder-based plan improves alignment, reduces resistance, and ensures that communication is targeted appropriately by power, interest, and role. Therefore, the verified CSSBB answer is D. All stakeholders .
NEW QUESTION # 175
A team has been asked to reduce the cycle time for a process.
The team decides to collect baseline data. It will do this by:
Answer: A
NEW QUESTION # 176
When input from internal and external customers is used to design product characteristics, those characteristics are referred to as
Answer: D
Explanation:
The correct answer is B. critical-to-quality factors . In the CSSBB materials, the voice of the customer (VOC) may come from both internal and external customers , and this input is used to identify what is critical to the process, product, or service. The CTQ process specifically says to capture the VOC, then translate VOC to CTQs , prioritize them, and set requirements. The stakeholder and VOC material also states that customer input is used to "translate the needs into product, service, and process characteristics and metrics." That makes critical-to-quality (CTQ) the correct term for the characteristics derived from customer input and used to shape design and improvement efforts. SIPOC elements are suppliers, inputs, process, outputs, and customers; they are process-map categories, not customer-derived design characteristics. Key performance indicators are measures used to track performance, and initial-design concepts are not the standard CSSBB term here. Therefore, the verified answer is B. critical-to-quality factors .
NEW QUESTION # 177
After a project team completes a gap analysis, the next step is to
Answer: D
Explanation:
The correct answer is A. develop improvement goals . The CSSBB source defines gap analysis as a tool for comparing current performance with desired or potential performance in order to identify the difference between what is and what should be . Once that gap is understood, the logical next step is to define the goals and targets needed to close it. Supporting Lean Six Sigma planning material also shows that after understanding the current situation, teams establish goals and targets and then create implementation and follow-up plans.
Creating a value stream map generally occurs earlier when the team is trying to understand the current and future state. Communicating results to management may be important, but it is not the primary analytical next step in the improvement sequence. Revising operational goals could happen later, but first the team must define what improved performance should look like. Gap analysis exists to direct resources toward achieving a desired objective, so it naturally feeds into goal-setting. Therefore, the best CSSBB-aligned answer is A.
develop improvement goals .
NEW QUESTION # 178
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