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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Collaboration with Stakeholders | 23% | - Manage stakeholder expectations and priorities - Facilitate communication between business and technical teams - Conduct effective meetings and presentations - Build consensus on requirements and solutions |
| Topic 2: Requirements Management | 23% | - Prioritize requirements based on business value - Elicit and document functional and non-functional requirements - Validate and verify requirements with stakeholders - Manage requirements traceability |
| Topic 3: Business Process Mapping | 17% | - Analyze impact of changes on stakeholders - Create process flow diagrams and documentation - Identify process gaps and improvement opportunities - Map current and future business processes |
| Topic 4: Customer Discovery | 17% | - Document business requirements and user stories - Identify business needs, pain points, and objectives - Conduct stakeholder interviews and workshops - Analyze current state and future state processes |
| Topic 5: User Story Development | 20% | - Manage user story backlog and prioritization - Break down epics into manageable user stories - Define acceptance criteria for user stories - Write clear and actionable user stories |
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139. Frage
The business analyst at Cloud Kicks is beginning to write user stories for its Salesforce implementation.
Which three components should-be included when writing a user story?
Antwort: A
Begründung:
A user story is a short description of a feature or functionality from the perspective of an end user. It follows the format "As a <who>, I want <what>, so that <why>". The who is the user role or persona who will benefit from the feature or functionality. The what is the feature or functionality that the user wants or needs. The why is the benefit or value that the user will get from the feature or functionality. The when and where are not part of a user story format because they are usually captured in other documents or artifacts, such as acceptance criteria or wireframes. References: 1 https://trailhead.salesforce.com/en/content/learn/modules
/salesforce-business-analyst-certification-prep/user-stories
140. Frage
Up to how many Profiles can a User have?
Antwort: D
Begründung:
A User can have only 1 Profile in Salesforce. A Profile defines the permissions and access settings for a User.
A User cannot have multiple Profiles or switch between them. A User can have multiple Permission Sets, which are additional sets of permissions that can be assigned to a User on top of their Profile. References:
https://help.salesforce.com/s/articleView?id=sf.users_profiles.htm&type=5
141. Frage
Universal Containers wants to streamline a complex business process. The business analyst (BA) assigned to the Service Cloud project is creating a business process map of the existing process. The BA is having difficulty documenting the process because there is disagreement among the stakeholders about the steps that are being followed.
Which recommendation should the BA make to help the stakeholders reach agreement about the process?
Antwort: B
Begründung:
This answer suggests focusing on the inputs and outcomes of the current process as a recommendation that the BA should make to help the stakeholders reach agreement about the process after creating a business process map of the existing process for streamlining a complex business process at Universal Containers.
Inputs are the resources or information that are needed to start or perform a process. Outcomes are the results or outputs that are produced or delivered by a process. Focusing on the inputs and outcomes of the current process can help the BA to identify and align what is required and expected from each stakeholder involved in the process, and to resolve any discrepancies or conflicts among them. References: https://trailhead.salesforce.
com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-process-mapping-to-understand- your-business
142. Frage
Cloud Kicks needs to revamp its support process to improve the customer experience and has asked the Service Cloud team to collaborate with the business analyst (BA). The BA has scheduled an initial live process mapping session with all stakeholders and received the following calendar responses:
What should the BA do?
Antwort: B
Begründung:
This answer states that canceling the workshop and rescheduling it to a date when all stakeholders are available is what the BA should do after receiving the calendar responses for an initial live process mapping session with all stakeholders for revamping its support process to improve the customer experience. A process mapping session is a collaborative activity where the BA and the stakeholders work together to document and analyze the current state of a business process, identify pain points and opportunities, and design the future state of the process. Canceling the workshop and rescheduling it can help the BA to ensure that all stakeholders are present and engaged in the session, and that their input and feedback are captured and considered. References: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst- quick-look/use-process-mapping-to-understand-your-business
143. Frage
Which users will be able to reset a Single Sign-On User Password?
Antwort: C
Begründung:
Only the Admin can reset a Single Sign-On user password because they have the Manage Users permission.
The SSO Manager, users above the SSO user in the role hierarchy, and users with the right permission sets cannot reset a Single Sign-On user password unless they also have the Manage Users permission. References:
https://help.salesforce.com/s/articleView?id=sf.users_password_reset.htm&type=5
144. Frage
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