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Salesforce Education-Cloud-Consultant認定は、教育業界で働いており、Salesforce Solutionsの実装に熟練している専門家にとって貴重な資格です。 Salesforce Certified Education Cloud Consultant Exam（WI21）は、この認定試験の最新バージョンであり、Salesforce Education Cloud、および機能と機能に関する知識を評価します。この認定は教育業界で高く評価されており、世界的に認識されており、国際教育に携わる専門家にとって理想的な認定となっています。
>> Education-Cloud-Consultant合格記 <<
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Salesforce Education-Cloud-Consultant認定試験では、学生管理、学術プログラム管理、入学と登録管理、資金調達と開発、マーケティングとコミュニケーション、分析とレポートなどを含むさまざまなトピックについて説明しています。この試験では、Salesforceプラットフォームのセキュリティおよびデータ管理機能に関する候補者の知識もテストしています。
教育クラウドコンサルタント試験は、105分以内に60問の多肢選択問題を解答する必要があります。この試験は、学生ライフサイクル管理、学術プログラム管理、学生成功コミュニティ管理、Salesforceの設定およびカスタマイズなど、様々なトピックをカバーしています。教育産業におけるユニークな課題や要件を理解し、Salesforce Education Cloudを使用してそのニーズに対応するソリューションを効果的に設計および実装できることを示すために、教育クラウドコンサルタント試験に合格する必要があります。
質問 # 47
University Investment Services (UIS) is an internal department that manages the university endowment through financial investments. It operates independently of the university and only works with investment companies and financial institutions. UIS is interested in a CRM that will track investment companies, and its company Contacts, Leads, Opportunities, and Activities.
Which solution should the consultant recommend?
正解：B
解説：
Sales Cloud is a CRM solution that helps sales teams manage their sales processes, from lead generation to closing deals. Sales Cloud can track investment companies and their contacts, leads, opportunities, and activities, as well as provide reports and dashboards to monitor performance and revenue. Sales Cloud can also integrate with other Salesforce products, such as Marketing Cloud and Service Cloud, to create a unified customer experience. Sales Cloud is suitable for UIS because it operates independently of the university and does not need the specific features of Education Cloud or Financial Services Cloud, which are designed for higher education institutions and financial services providers, respectively. Heroku is a cloud platform that allows developers to build, run, and scale applications, but it is not a CRM solution by itself. Reference: [Sales Cloud Overview], [Sales Cloud Features], [Sales Cloud Pricing]
質問 # 48
An institution's Admissions office needs a solution to help recruiters manage their travel, including route planning. The office also wants the ability to identify students' locations so they can be invited to a recruitment event.
Which solution should the consultant recommend to meet these requirements?
正解：A
解説：
The consultant should recommend Salesforce Maps as a solution to help recruiters manage their travel, including route planning, and identify students' locations so they can be invited to a recruitment event for the institution's Admissions office. Salesforce Maps is a product that allows users to optimize their territories, routes, and schedules based on geographic data and insights. Salesforce Maps can help recruiters manage their travel, including route planning, and identify students' locations so they can be invited to a recruitment event by using features such as Live Tracking, Route Optimization, Geocoding, or Map Layers. Field Service, Territory Management, or Marketing Cloud are not solutions that can help recruiters manage their travel, including route planning, and identify students' locations so they can be invited to a recruitment event for the institution's Admissions office. Reference:
https://www.salesforce.com/products/maps/overview/
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-maps-basics
質問 # 49
The International Student Services department manages the needs of international and study-abroad students in Salesforce using the Education Data Architecture. The residence hall address information must be associated to the international student Contact and Account record.
What account model should the consultant select?
正解：D
解説：
Explanation
Person Account is an account model that the consultant should select to meet the requirement of associating the residence hall address information to the international student Contact and Account record. Person Account is a feature that allows users to store information about individual people who are not associated with an Account, such as students or applicants. Person Account also allows users to store multiple addresses for a Contact or an Account using Address Management. The consultant should enable Person Accounts and use them to store information about international students and their residence hall addresses. Standard Account, Household Account, and Administrative Account are not account models that can meet the requirement of associating the residence hall address information to the international student Contact and Account record.
References:
https://help.salesforce.com/s/articleView?id=sf.accounts_person_behavior.htm&type=5
https://powerofus.force.com/s/article/EDA-Addresses
質問 # 50
A university ' s Study Abroad office is getting ready to implement Salesforce to streamline internal processes.
In the past, most of the work was done using spreadsheets and paper. The office is unsure of which metrics to use to determine whether the implementation project is successful.
Which metric should the consultant recommend?
正解：B
解説：
The percentage of staff logins each month is a metric that the consultant can recommend to measure the success of the Salesforce implementation project for the Study Abroad office. This metric can indicate the level of user adoption, satisfaction, and engagement with the new system, as well as the effectiveness of the training and change management strategies. A high percentage of staff logins each month can show that the staff are using Salesforce regularly and consistently to streamline their internal processes, such as managing student applications, tracking program status, and communicating with partners2.
The number of student phone inquiries and the volume of emails to the office are not valid metrics for this scenario, as they do not reflect the impact of theSalesforce implementation on the internal processes of the Study Abroad office. These metrics may be influenced by other factors, such as the demand for study abroad programs, the quality of the website and marketing materials, and the availability and responsiveness of the staff. These metrics may also not capture the efficiency and accuracy of the data and workflows that Salesforce can provide.
質問 # 51
Major gift officers at an institution are feeling overwhelmed by the large set of portfolios they have to manage.
They want to send
mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria.
Which solution should a consultant recommend?
正解：A
解説：
Explanation
Salesforce Inbox is a solution that a consultant can recommend to major gift officers who want to send mass emails to constituents in their territories and automate donor prospect prioritization based on engagement and specified criteria. Salesforce Inbox integrates email and calendar with Salesforce, allowing users to track email opens, clicks, and replies, sync events and tasks, and create and update records from their inbox. Salesforce Inbox also supports Einstein Activity Capture, which automatically logs email and calendar activity to the relevant records in Salesforce, and Einstein Lead Scoring, which assigns a score to each lead based on their profile and behavior2. Salesforce Inbox can help major gift officers save time, increase productivity, and focus on the most promising prospects.
Account Engagement and Salesforce Engage are not valid solutions for this scenario. Account Engagement is a feature of Education Cloud that allows users to score and grade accounts based on their engagement and fit with the institution3. However, Account Engagement does not support mass email or automation of donor prospect prioritization. Salesforce Engage is a feature of Pardot that allows users to send personalized emails to prospects and track their interactions4. However, Salesforce Engage is not designed for nonprofit or education use cases, and it requires a Pardot license.
質問 # 52
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