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The competition in the Oracle field is rising day by day and candidates around the globe are striving to validate their capabilities. Because of the rising competition, candidates lack opportunities to pursue their goals. That is why has launched the Oracle 1Z0-1064-26 Exam to assess your capabilities and give you golden career opportunities. Getting a Oracle Fusion Service 2026 Implementation Professional (1Z0-1064-26) certification after passing the Oracle 1Z0-1064-26 exam is proof of the capabilities of a candidate.

Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Managing and Extending Service Requests	- Service Request configuration and lifecycle management 1. Scheduled processes and automation 2. Service catalog and category hierarchy 3. Profile options and system configuration 4. SR outcomes and resolutions 5. User and role management - Application Composer extensions 1. Custom objects and fields 2. Object workflows 3. Groovy scripting for business logic
Redwood UX and AI Features	- AI capabilities 1. Knowledge recommendations 2. SR classification AI - Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. SmartText configuration 3. Hotkeys and shortcuts
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Redwood CTI toolbar setup 2. Screen pop functionality 3. Call flows configuration
Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. UI themes and branding 2. Embedding Fusion Service in external apps
Customer Entitlements and Action Plans	- Action Plans 1. Action plan templates 2. Execution within service requests - Entitlements and SLAs 1. Notifications and performance tracking 2. Milestones and operating calendars 3. Coverage and service tiers
Work Assignment and Routing	- Queues and assignment rules 1. Agent capacity and availability 2. Queue configuration 3. Assignment rules based on SR attributes - Omnichannel routing 1. Work starvation prevention 2. Cross-channel workload distribution
Notifications, Emails, and Interactions	- Email processing 1. Inbound/outbound email channels 2. Email templates and interaction tracking - Notifications and collaboration 1. In-app notifications 2. Internal collaboration tools

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q49-Q54):

NEW QUESTION # 49
Which two options are true about role synchronization for Digital Customer Service (DCS)?

A. is required for every DCS instance
B. enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
C. is real time
D. also synchronizes userIDs and passwords between DCS and Engagement Cloud

Answer: A,C

NEW QUESTION # 50
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
B. Adjust the inbound message filters.
C. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
D. Adjust permissions on all customer's profiles.

Answer: A

NEW QUESTION # 51
Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

A. Validate that the product item is active and published.
B. Verify that Root Catalog is selected on the product groups.
C. Verify that Eligible for Service is selected on the product item.
D. Validate that Allow Duplicate is selected on the product item.

Answer: A

NEW QUESTION # 52
What should you do to enable Password Reset in Digital Customer Service (DCS)?

A. Add the Password Reset component to your DCS application.
B. Obtain the Change Password Link and add it to your DCS page.
C. Enable the "Password Reset" option in the User Administration component.
D. Instruct users that they can only change their password by chatting with an agent.

Answer: B

NEW QUESTION # 53
What three things should you do once you have established a global default coverage?

A. Use Application Composer to configure warning emails about milestone compliance events.
B. Create an ESS job to Monitor Service Request Milestones.
C. Use Application Composer to include milestones on the Service Request Layout if desired.
D. Create an ESS job to Aggregate Service Requests.

Answer: B,C,D

NEW QUESTION # 54
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