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The ITIL 4 Foundation exam is a 60-minute exam that consists of 40 multiple-choice questions. The passing score for the exam is 65% or higher. ITILFNDv4 exam can be taken online or at a testing center. ITILFNDv4 exam fee varies depending on the location and the testing center. Upon passing the exam, candidates will receive a certificate that recognizes their knowledge and understanding of the ITIL 4 framework.

The ITIL 4 Foundation Certification Exam covers a wide range of topics, including the key concepts and principles of IT service management, the ITIL service value system, and the service lifecycle. ITILFNDv4 Exam is based on the ITIL 4 framework, which is the latest version of the ITIL framework. The ITIL 4 Foundation Certification Exam is an entry-level certification exam and is suitable for IT professionals who want to gain a fundamental understanding of IT service management.

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The EXIN ITILFNDv4 Exam involves learning ITIL 4 Key concepts such as the Service Value System (SVS), the Four Dimensions of Service Management, the ITIL Service Value Chain and the Guiding principles of ITIL 4. ITIL 4 Foundation certification is designed to teach IT professionals how they can leverage the ITIL framework to create a foundation for business-oriented IT Service Management. The EXIN ITILFND_V4 Exam will help IT professionals to have an extensive understanding of how they can employ ITIL for creating value for customers and delivering better quality services.

EXIN ITIL 4 Foundation Sample Questions (Q48-Q53):

NEW QUESTION # 48
What is the definition of a known error?

A. Any change of state that has significance for the management of a service or other configuration item (CI)
B. A problem that has been analyzed and has not been resolved
C. An unplanned interruption to a service, or reduction in the quality of a service
D. A cause, or potential cause, of one or more incident

Answer: B

NEW QUESTION # 49
Which statement about service requests is CORRECT?

A. Service requests require workflows that should use manual procedures and avoid automation
B. Service requests that require simple workflows should be dealt with as incidents
C. Complex service requests should be dealt with as normal changes
D. Service requests are usually formalized using standard procedures for initiation, approval and fulfilment

Answer: D

NEW QUESTION # 50
What are the types of asset management?

A. Operational management and IT asset management
B. Operational and technical management
C. IT asset management and technical management
D. IT asset management and software asset management

Answer: D

NEW QUESTION # 51
What impact does automation have on a service desk?

A. Increased phone contact and a reduced ability to focus on user experience
B. Less low level work and a greater ability to focus on user experience
C. Ability to work from multiple locations, geographically dispersed
D. Ability to work from a single centralized location

Answer: B

NEW QUESTION # 52
Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportunity and threat) analysis and balanced scorecard review, in order to meet their needs?

A. Change enablement
B. Service request management
C. Incident management
D. Continual improvement

Answer: D

NEW QUESTION # 53
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