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Salesforce OmniStudio-Consultant Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Data Tools	23%	- Calculation Matrices and Procedures - DataRaptors: purpose, design, and usage - Integration Procedures: connectivity and data flow
Topic 2: Best Fit Solutioning	27%	- Fit-gap analysis and solution design - Performance, security, and best practices - Mapping requirements to OmniStudio capabilities - Gathering and analyzing business requirements
Topic 3: OmniScripts	27%	- Validation and alignment with business needs - Mapping business processes to OmniScript steps - Structure and components of OmniScripts
Topic 4: FlexCards	23%	- Grouping and displaying customer 360 information - Capabilities and use cases of FlexCards - Designing FlexCards to meet requirements

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Salesforce Certified OmniStudio Consultant Sample Questions (Q155-Q160):

NEW QUESTION # 155
A Salesforce Omnistudio Consultant is tasked with creating an Omniscript for a client's customer service process. The consultant wants to integrate Salesforce Knowledge into the Omniscript.
What is one way the consultant can configure an Omniscript to search for Salesforce Knowledge articles?

A. Using a simple search ..
B. Based on dynamic inputs from Omniscript fields
C. Based on static values set up during configuration
D. Using a complex search algorithm

Answer: B

Explanation:
* Based on dynamic inputs from OmniScript fields (C) - The best way to integrate Salesforce Knowledge with an OmniScript is to dynamically retrieve articles based on user inputs.
* A DataRaptor Extract or Integration Procedure can fetch Knowledge Articles based on values entered in the OmniScript fields (e.g., case type, keywords).
* A. Using a simple search - While a simple search is possible, OmniScripts allow for dynamic queries based on user input, making them more flexible.
* B. Using a complex search algorithm - OmniStudio does not have a complex search algorithm feature built into OmniScripts.
* D. Based on static values set up during configuration - Using static values would not allow for dynamic filtering based on user inputs.
Comprehensive and Detailed In-Depth Explanation:Why not the other options?? Salesforce OmniStudio Reference:
* OmniScript Integration with Salesforce Knowledge
* Using DataRaptors to Fetch Knowledge Articles

NEW QUESTION # 156
A business is creating an agent console with FlexCards to provide a 360° view of their customers. The business wants the following information displayed:
* Account information including account name, phone, and website
* Active opportunities related to the account
* Active contracts related to the account
* The ability to view and renew contracts
An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data.
How should the consultant design the FlexCards to meet these requirements?

A. Parent FlexCard with multiple Child and different Card States
B. Parent FlexCard with single Child and multiple Card States
C. Parent FlexCard with multiple Child and Card Actions
D. Parent FlexCard with single Child and Card Actions

Answer: C

NEW QUESTION # 157
A company needs to create some boundaries for their sales teams regarding the minimum and maximum discounts that can be applied to their orders. The discount thresholds are set using adjustments such as 5%, 10%, 15%, 20%, 25%, and 30%. The minimum adjustment and the maximum adjustment are determined by their region and their customer lifetime score.
Which two OmniStudio tools should the consultant recommend to meet these requirements' Choose 2 answers

A. DataRaptor Transform
B. Calculation Matrix
C. OmniStudio Action
D. Calculation Procedure

Answer: B,D

NEW QUESTION # 158
A company has deployed an OmniScript that is working as designed. During the process, the OmniScript has multiple steps that allow the user to review lists of cases, contacts, quotes, orders, and contracts for an accour Eachstep uses DataRaptor Extract Actions to retrieve Salesforce data. However, the OmniScript is reaching performance limitations, and the development team warns that they may begin hitting Governor limits.
Which two suggestions should the consultant propose to address this concern?
Choose 2 answers

A. Replace the DataRaptor Extracts with DataRaptor Turbo Extracts
B. Add Order By filter in DataRaptor Extract
C. Combine the DataRaptors into an Integration Procedure
D. Add Limit filter in DataRaptor Extract

Answer: A,C

Explanation:
To improve the performance and avoid hitting Governor limits, the consultant should replace the DataRaptor Extracts with DataRaptor Turbo Extracts and combine them into an Integration Procedure. DataRaptor Turbo Extracts are optimized for speed and efficiency, and can retrieve large amounts of data without using SOQL queries. An Integration Procedure can execute multiple DataRaptor actions in one call, reducing the number of requests and processing time

NEW QUESTION # 159
A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition.
At runtime, if two of the states' condition are true, which state will be displayed?

A. The first state with the highest priority closest to the top of the canvas
B. The state with a true condition that has the highest priority
C. The first state with a true condition closest to the top of the canvas
D. The state closest to the top of the canvas

Answer: A

NEW QUESTION # 160
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