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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Security	15%	- Audit and monitoring - Data protection and retention policies - Security governance and compliance
Fundamentals	9%	- User roles and responsibilities - Workspace and organization settings and dashboards - Slack paid plan features
User Lifecycle Management	14%	- User provisioning methods - Guest account management - Authentication and access control
Enabling Slack Success	15%	- Adoption strategy and best practices - Optimization and training - Analytics and usage measurement
App Administration	10%	- Integration management - Workflow Builder usage - App installation and configuration
Workspace Administration	9%	- Multi-workspace architecture design - Workspace creation and approval process - Workspace visibility and configuration
Channel and User Group Administration	28%	- Channel types and management - User group creation and administration - Archiving and deletion policies

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Salesforce Certified Slack Administrator Sample Questions (Q87-Q92):

NEW QUESTION # 87
In your role as an Org Admin, you are advising a user working on a market research project.
The VP of Human Resources requested a sensitive internal report. Typically, communication takes place in a public project channel.
What should you recommend the user do?

A. Send the report in a group DM to the VP and anyone whose information is included in the report.
B. Post the report in the project's public channel.
C. Create a private project channel to share the report with the VP and anyone whose information is included.
D. Send the report in a DM to the VP of HR.

Answer: C

Explanation:
Slack security best practices recommend:
"Sensitive information should be shared in a private channel where access is restricted to authorized individuals." Posting in a public channel (D) would expose confidential information. Group DMs (A) are less scalable and harder to manage. A one-off DM to the VP (C) may not involve all relevant stakeholders.
(Reference: Slack Administration Study Guide - Sharing Sensitive Information in Slack)
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NEW QUESTION # 88
Your company is conducting an internal security assessment of Slack prior to implementation. Which of the following is true about security in Slack?

A. Slack data is encrypted at rest and in transit.
B. Workspace Admins can see all direct message content at any time through the Admin console.
C. Slack members can only access Slack when on the corporate network.
D. Slack data is stored on your company's servers.

Answer: A

Explanation:
Slack ensures that all customer data:
"Is encrypted at rest and in transit, using industry-standard encryption protocols." Workspace Admins cannot access direct messages unless data exports or eDiscovery tools are properly configured and approved. Slack data is stored on Slack-managed servers (AWS infrastructure) and not on customers' own servers by default. Access is not restricted solely to the corporate network unless additional security tools (like Slack Enterprise Mobility Management or VPNs) are enforced.
(Reference: Slack Administration Study Guide - Security and Compliance Overview)
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NEW QUESTION # 89
A company has recently implemented Slack, and many teams have started to use it instead of email. Admins want to help members be more productive in Slack without overwhelming them with too much training.
Which of the below would be the most effective way to increase members' productivity in Slack?

A. Train everyone on how to create Slack integrations.
B. Allow employees to install social apps, like Giphy, that will help attract new Slack members.
C. Show employees how they can request new apps to be installed in Slack.
D. Connect tools they are already using, like Google Calendar or Box, to Slack.

Answer: D

Explanation:
Slack's recommendation for increasing adoption and productivity states:
"Connect existing tools that users are already familiar with to Slack, so they immediately see value without needing extensive new training." This approach enhances workflows and familiarity, without adding a heavy burden of learning or complex processes.
(Reference: Slack Administration Study Guide - Accelerating Slack Productivity with Integrations)
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NEW QUESTION # 90
A team member is managing a long-term project that involves collaborating with internal and external users via Slack.
Which statement is true about users managing the channel once the project work concludes?

A. Other users should set an automatic expiration timeline for the channel so that it's automatically deleted after a certain date.
B. Other users must be prevented from posting in the channel so that it's automatically archived due to inactivity once the project ends.
C. The team member will need to be promoted to a Workspace Admin so they can manage the current project channel and any future project channels.
D. The team member who created the channel will automatically be assigned the Channel Manager role and can archive the channel.

Answer: D

Explanation:
Slack's policy specifies:
"When a user creates a channel, they are automatically assigned the Channel Manager role for that channel and can manage actions such as archiving when the project is complete." There is no need to promote the user to Workspace Admin (A). Slack does not automatically archive channels based on inactivity (B) unless using external tools. Slack doesn't have a native automatic expiration feature for channel deletion (D).
(Reference: Slack Administration Study Guide - Channel Manager Roles and Responsibilities)
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NEW QUESTION # 91
You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.
As product manager for the company's RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.
Unfortunately, one of the supplier's deliveries has not arrived, and if you don't receive it by next week, your inventory and sales will be negatively affected.
Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.
What should you do?

A. Send an @everyone in a message to your workspace-wide #general channel.
B. Direct message your key contact who belongs to the connected channel, so they are directly informed.
C. Send a message that includes an @channel and @here to #supplier-bindings.
D. Send a message that includes an @channel and @everyone to #supplier-bindings.

Answer: C

Explanation:
In Slack, @channel notifies everyone in a channel, whether or not they're currently active, while @here only notifies active members.
Slack documentation explains:
"Use @channel to notify everyone in a channel of important updates. Use @here to notify only those currently online." In a case where urgent communication needs to be received either now or seen first thing in the morning, using both ensures coverage without relying only on availability.
(Reference: Slack Administration Study Guide - Using Mentions and Channel Notifications Effectively)
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NEW QUESTION # 92
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