PC-BA-FBA-20최신업데이트버전시험자료 - PC-BA-FBA-20덤프최신문제

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최신 BCS Business Analysis PC-BA-FBA-20 무료샘플문제 (Q51-Q56):

질문 # 51
A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the following The time to deliver orders for products Consumer satisfaction with products Wastage in product production The qualifications of production employees Which area of Kaplan and Norton's balanced business scorecard has NOT been considered?

A. Financial
B. Customer
C. Learning and growth
D. Internal business process

정답：A

설명：
Kaplan and Norton's Balanced Business Scorecard is a strategic framework that evaluates organizational performance across four key perspectives: Financial, Customer, Internal Business Processes, and Learning and Growth . To determine which area has not been considered, we need to map the provided KPIs to these perspectives.
Mapping the KPIs:
The time to deliver orders for products:
This relates to operational efficiency and falls under the Internal Business Process perspective.
Consumer satisfaction with products:
This directly measures customer experience and falls under the Customer perspective.
Wastage in product production:
This also relates to operational efficiency and falls under the Internal Business Process perspective.
The qualifications of production employees:
This measures employee capabilities and development, falling under the Learning and Growth perspective.
Evaluating Each Perspective:
Financial:
None of the provided KPIs address financial performance, such as revenue, profitability, or cost management.
Conclusion: This perspective has not been considered .
Customer:
Consumer satisfaction with products is a clear indicator of the Customer perspective.
Conclusion: This perspective has been considered.
Internal Business Process:
Both "time to deliver orders" and "wastage in production" relate to internal processes.
Conclusion: This perspective has been considered.
Learning and Growth:
The qualifications of production employees indicate employee development, which aligns with this perspective.
Conclusion: This perspective has been considered.
Final Recommendation:
The Financial perspective has not been considered in the company's KPIs.

질문 # 52
Which of the following statements is FALSE in relation to the hierarchy of requirements?

A. The requirements hierarchy links different requirements to each other.
B. The requirements hierarchy enables detailed requirements to be linked to the business need.
C. Requirements are driven by the organisation's values, strategy and objectives.
D. The requirements hierarchy shows the order in which requirements should be developed.

정답：D

설명：
The hierarchy of requirements organizes requirements into levels (e.g., business needs, stakeholder requirements, solution requirements) to ensure alignment and traceability. Let's evaluate each statement to determine which is false .
Key Characteristics of the Requirements Hierarchy:
Linking Requirements: The hierarchy ensures that detailed requirements are connected to higher-level business needs and objectives.
Order of Development: The hierarchy does not dictate the sequence in which requirements should be developed; it focuses on relationships and dependencies.
Driven by Strategy: Requirements are derived from the organization's values, strategy, and objectives.
Traceability: The hierarchy links different types of requirements to ensure consistency and alignment.
Evaluation of Each Statement:
A . The requirements hierarchy enables detailed requirements to be linked to the business need:
This is true; the hierarchy ensures traceability between high-level and detailed requirements.
Conclusion: This is true .
B . The requirements hierarchy shows the order in which requirements should be developed:
The hierarchy does not specify the development order; it focuses on relationships and dependencies.
Conclusion: This is false .
C . Requirements are driven by the organisation's values, strategy and objectives:
This is true; requirements must align with organizational goals.
Conclusion: This is true .
D . The requirements hierarchy links different requirements to each other:
This is true; the hierarchy ensures traceability and alignment across levels.
Conclusion: This is true .
Final Recommendation:
The false statement is:
B . The requirements hierarchy shows the order in which requirements should be developed.

질문 # 53
What are business case development, subject matter expertise and procurement all examples of?

A. Personal knowledge competencies required by business analysts.
B. Behavioural skill competencies required by business analysts.
C. Technique competencies required by business analysts.
D. Business knowledge competencies required by business analysts.

정답：D

질문 # 54
How would usability and performance requirements be classified?

A. As non-functional requirements.
B. As general requirements
C. As technical requirements.
D. As functional requirements

정답：A

질문 # 55
The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested.
Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service"?

A. The percentage of customers who join the hotel loyalty scheme
B. The number of customers who make use of their in-room mini bar
C. The percentage of customers who use the leisure facilities
D. The number of customers who complain.
E. The percentage of customers who return

정답：A,D,E

설명：
To determine which measures are appropriate Key Performance Indicators (KPIs) for the Critical Success Factor (CSF) "provide excellent customer service," we must first understand the relationship between CSFs and KPIs:
Critical Success Factors (CSFs): These are the essential areas or activities that an organization must excel at to achieve its goals. In this case, "provide excellent customer service" is a CSF.
Key Performance Indicators (KPIs): These are measurable metrics used to evaluate progress toward achieving a CSF. KPIs should directly align with the CSF and provide actionable insights.
Now, let's evaluate each option to determine whether it is an appropriate KPI for the CSF "provide excellent customer service":
A . The number of customers who make use of their in-room mini bar
This measure tracks customer behavior related to a specific hotel amenity (the mini bar). While it may indicate customer satisfaction with the room's offerings, it does not directly measure the quality of customer service.
Conclusion: This is not an appropriate KPI for the CSF "provide excellent customer service." B . The percentage of customers who use the leisure facilities This measure tracks how many customers utilize the hotel's leisure facilities (e.g., gym, pool, spa). While it may reflect customer engagement with the hotel's amenities, it does not directly assess the quality of customer service.
Conclusion: This is not an appropriate KPI for the CSF "provide excellent customer service." C . The number of customers who complain Customer complaints are a direct indicator of dissatisfaction and can highlight areas where customer service needs improvement. A high number of complaints suggests poor customer service, while a low number indicates better service quality.
This measure is closely aligned with the CSF "provide excellent customer service" because it provides actionable feedback on service performance.
Conclusion: This is an appropriate KPI for the CSF.
D . The percentage of customers who join the hotel loyalty scheme
Customers are more likely to join a loyalty scheme if they have had a positive experience with the hotel, including excellent customer service. This measure reflects customer satisfaction and loyalty, which are outcomes of good service.
Conclusion: This is an appropriate KPI for the CSF.
E . The percentage of customers who return
Repeat customers are a strong indicator of customer satisfaction and loyalty, which are directly influenced by the quality of customer service. If customers return to the hotel, it suggests they were satisfied with their previous experience, including the service they received.
Conclusion: This is an appropriate KPI for the CSF.

질문 # 56
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