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Salesforce Plat-UX-102 Exam Syllabus Topics:

SectionWeightObjectives
Tools and Artifacts23%- Decision-making tools
- Documentation and visualization
- Strategy mapping and modeling
- Design frameworks and methods
Leveraging Adjacent Roles and Skills19%- Working with product and business teams
- Integrating UX and technical perspectives
- Leading cross-functional work
- Collaboration with architects and designers
Intangible Deliverables26%- Change and adoption enablement
- Governance and mindset
- Stakeholder alignment
- Culture and capability building
Value Design32%- Ethics and value alignment
- Context and innovation impact
- Strategic direction and rationale
- Value measurement and outcomes

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Salesforce Certified Platform Strategy Designer Sample Questions (Q13-Q18):

NEW QUESTION # 13
A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design. Which approach should the designer propose to increase the desire for research-driven decisions?

Answer: B

Explanation:
Connecting UX research metrics directly to business goals and stakeholder priorities demonstrates the measurable business value of design. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Research is more likely to be valued when its questions are connected to outcomes stakeholders already care about. Aligning UX research goals with business goals shows how evidence can reduce uncertainty around adoption, retention, conversion, support demand, or other strategic measures. Here, Align UX research goals with stakeholders ' goals. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Strictly align to stakeholders ' business requirements. focuses attention elsewhere, while Create high- fidelity prototypes to gain design buy-in. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Alignment as a Strategic Craft - Gain Alignment


NEW QUESTION # 14
A project team at Cloud Kicks is under pressure to solve customer supply chain issues across multiple locations. The strategy designer proposes they do some analogous research.
What should the team look to study?

Answer: A

Explanation:
Analogous research involves looking at solutions in different contexts or industries to solve similar problems. For supply chain issues, studying how an unrelated industry overcame comparable challenges can provide fresh insights and innovative approaches, offering new perspectives on problem-solving.


NEW QUESTION # 15
A Strategy Designer at Cloud Kicks presents narrative to drive stakeholder alignment for a new product vision.
In addition to the narrative, what should the designer provide to create alignment?

Answer: B

Explanation:
In addition to the narrative, the designer should provide the strategic case including a breakdown of features and why they meet audience needs to create alignment. The strategic case is a way to explain how the new product vision aligns with the company's mission, values, goals, and capabilities. It also shows how the product features address user needs, pain points, motivations, and behaviors. This can help persuade internal stakeholders to support the new product vision by demonstrating its value proposition and relevance. Incentives may motivate stakeholders temporarily but they do not create lasting alignment or commitment. A roadmap may show how the new product vision will be implemented but it does not justify why it should be pursued.


NEW QUESTION # 16
Customer service surveys and user feedback reveal Cloud Kicks ' users desire new features on the sales platform. How should the strategy designer collaborate with the UX designer to ensure those features are both viable and feasible?

Answer: C

Explanation:
Collaborating across strategy and UX design requires mapping user feature desires directly to business goals and technical feasibility. In the Platform Strategy Designer context, this question belongs primarily to Leveraging Adjacent Roles/Skills. In Leveraging Adjacent Roles/Skills, the strategy designer works effectively with architects, developers, business analysts, organizational designers, accessibility specialists, and other disciplines so that strategy can move into feasible execution. Aligning design implications with business goals ensures that customer-desired features can be evaluated for sustainable organizational value as well as technical delivery. The strategy and UX disciplines should remain connected so that desirability is not separated from viability and feasibility. Here, Align design implications to business goals. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Co-create a journey map with users focuses attention elsewhere, while Identify user quotes to make the case. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Leveraging Adjacent Roles/Skills
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Leveraging Adjacent Roles
/Skills


NEW QUESTION # 17
A financial technology company develops an app for wealth management firms and receives initial success upon launch. Which metric should be used to measure the longevity of the product and long-term growth potential?

Answer: C

Explanation:
Retention rate reflects whether customers keep using (and re-subscribing to) the product over time, which is the clearest indicator of longevity and sustainable growth - downloads and one-time sales only capture initial acquisition. In the Platform Strategy Designer context, this question belongs primarily to Value Design.
In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created.
Retention measures whether customers continue receiving enough value to stay engaged over time.
Downloads and one-time sales can show acquisition or launch momentum, but they can remain high even when customers quickly abandon the product, making retention a stronger signal of longevity. Here, Customer retention rate is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Annual app downloads focuses attention elsewhere, while App sales over time addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Platform Strategy Designer Certification Prep - Value Design


NEW QUESTION # 18
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The Salesforce Certified Platform Strategy Designer Plat-UX-102 certification provides both novices and experts with a fantastic opportunity to show off their knowledge of and proficiency in carrying out a particular task. With the Salesforce Plat-UX-102 exam, you will have the chance to update your knowledge while obtaining dependable evidence of your proficiency. You can also get help from actual Salesforce Certified Platform Strategy Designer Plat-UX-102 Exam Questions and pass your dream Salesforce Certified Platform Strategy Designer Plat-UX-102 certification exam.

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