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| Section | Weight | Objectives |
|---|---|---|
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Core terms: High-velocity IT, digital organization, digital transformation, digital technology - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Enabling Fast Development | 15% | - Agile, DevOps, and continuous integration/delivery practices - Automation, cloud-native practices, and rapid deployment |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Lean, agile, resilient, and continuous principles - Service-dominant logic, design thinking, complexity thinking - Ethics, safety culture, lean culture, Toyota Kata |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
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NEW QUESTION # 31
An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?
Answer: B
Explanation:
Portfolio management ensures that an organization invests in and prioritizes work based on strategic value and business outcomes. By helping prioritize backlog items, it ensures that the development team focuses on the most valuable work aligned with organizational strategy, preventing misallocation of effort to lower-priority tasks and improving delivery of meaningful features.
NEW QUESTION # 32
A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?
Answer: B
Explanation:
T-shaped people combine depth in a specialty with breadth across other disciplines. Such team members reduce hand-offs and bottlenecks, enable teams to remain effective when individuals are unavailable, and support the cross-functional, autonomous teams needed for high-velocity delivery.
NEW QUESTION # 33
An organization wants to improve its continuous integration capabilities.
In this context, what would the 'service validation and testing' practice recommend?Automated testing
Answer: A
Explanation:
Service validation and testing in a continuous integration context focuses on ensuring that changes are verified quickly, consistently, and reliably before they are integrated into production- like environments. Automated testing is essential here because it enables frequent, repeatable validation of code changes, supports rapid feedback, and is a core enabler of effective continuous integration practices.
NEW QUESTION # 34
Which high-velocity IT objective helps a digital organization to ensure that the risks it takes are aligned with the corporate direction?
Answer: A
Explanation:
Valuable investments ensure that resources, initiatives, and risks taken by the organization are aligned with strategic objectives and corporate direction. This objective focuses on making sure that investment decisions deliver intended business value and remain consistent with overall organizational goals, helping to balance innovation with controlled and purposeful risk-taking.
NEW QUESTION # 35
An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
Which activity would MOST contribute to achieving this?
Answer: B
Explanation:
Continuous integration and continuous deployment (CI/CD) reduce the time between changes being made and being available in production. By automating build, test, and deployment processes, CI/CD enables faster and more frequent delivery of updates such as reference data changes, directly reducing delays between data upload and its availability for business use, thereby supporting faster revenue realization.
NEW QUESTION # 36
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