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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Field Service Mobile App | 10% | - Explain how to use the Field Service mobile app to perform field service tasks - Given a scenario, determine the appropriate configuration for the Field Service mobile app - Demonstrate how to configure offline data and push notifications |
| Topic 2: Managing Work Orders | 23% | - Explain the work order lifecycle and applicable statuses - Distinguish between work order line item types and their usage - Given a scenario, configure work order processes, parameters, and field settings - Apply the appropriate product and price book configurations for a scenario |
| Topic 3: Quoting and Pricing | 5% | - Given a scenario, determine the appropriate settings for quoting and pricing |
| Topic 4: Managing Scheduling and Dispatch | 28% | - Given a scenario, determine the appropriate dispatch and scheduling settings - Demonstrate how to use the dispatcher console - Explain the difference between global, local, and emergency scheduling - Determine the appropriate optimization rules and service objectives for a scenario - Explain the usage of complex work and work capacity |
| Topic 5: Managing Resources | 16% | - Given a scenario, determine the appropriate resource type (e.g., crews, technicians) - Demonstrate how to use time off to manage resource availability - Explain the relationships between service territories, operating hours, and shifts |
| Topic 6: Field Service Intelligence | 3% | - Explain how Field Service Intelligence (FSI) dashboards are used |
| Topic 7: Asset and Maintenance Management | 5% | - Explain how maintenance plans and maintenance rules are used - Given a scenario, determine the appropriate asset management setup |
| Topic 8: Inventory and Order Management | 10% | - Given a scenario, determine the appropriate settings for product item tracking - Explain the inventory and order management process - Distinguish between product items, product item transactions, and product requests |
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NEW QUESTION # 81
What are two benefits of using the Salesforce Field Service mobile app instead of the Salesforce mobile app?
Choose 2 answers
Answer: A,D
NEW QUESTION # 82
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned.
How can the Dispatcher update the Service Crew to meet those requirements?
Answer: C
Explanation:
Thisoption allows updating the service crew to meet the skill requirements by adding service resources to the crew using a drag-and-drop interface. References:https://help.salesforce.com/s/articleView?id=sf.
fs_crew_management_tool.htm&type=5
NEW QUESTION # 83
Universal Containers wants to implement Service LevelAgreements (SLA) for Work Orders.
Which three considerations should the Consultant take into account?
Choose 3 answers
Answer: B,C,D
Explanation:
These three considerations should be taken into account when implementing service level agreements for work orders, as they affect how milestones are created and applied to work orders. References:https://help.
salesforce.com/s/articleView?id=sf.fs_milestones_for_work_orders_overview.htm&type=5
NEW QUESTION # 84
A Dispatcher notices that the Crew assigned to a Service Appointment is missing a skill for the work assigned. How can the Dispatcher update the Service Crew to meet those requirements?
Answer: D
Explanation:
the Crew Management tool is the appropriate Field Service design. Crew Management lets the dispatcher add an appropriately skilled Service Resource to the existing crew for the required timeframe, correcting the crew
' s skill composition without replacing the appointment.
For resource design, the consultant should model the real operational constraint at the correct layer: skills for expertise, capacity for outsourced workload, crew membership for coordinated teams, Operating Hours and absences for availability, and permission sets for user capabilities. Mixing these concepts leads to inaccurate scheduling behavior and unnecessary customization.
The alternatives address different parts of the Field Service model. Creating another appointment or editing the appointment to add an independent resource bypasses the crew membership model; changing the Work Type changes requirements, not the active crew composition.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Managing Resources - Crew Management; Service Crews; Crew Members; skills.
NEW QUESTION # 85
Which object can be used to share Service Appointments with Service Resources in Salesforce Field Service?
Answer: C
Explanation:
The correct configuration is Service Territory Member. The Service Territory Member record links a Service Resource to the territory in which the resource works. That relationship is fundamental to territory-based scheduling and sharing calculations for appointments assigned to the resource.
Field Service access combines Salesforce object permissions with Field Service permission-set licenses and managed sharing. The correct design applies least privilege: technicians, agents, dispatchers, contractors, and administrators should receive only the capabilities required for their operational persona.
The alternatives address different parts of the Field Service model. User Territory links users such as dispatchers to territory access groups; it serves a different persona and sharing purpose than the resource- territory membership relationship.
This approach follows least-privilege design and keeps access changes maintainable as resources, territories, assignments, or user responsibilities change.
This approach keeps the implementation aligned with the standard Field Service data model and avoids unnecessary customization. Study Guide reference: Permissions and Sharing - Service Territory Members; resource-territory sharing.
NEW QUESTION # 86
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