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EXIN ITILFNDv4 Exam Syllabus Topics:

SectionObjectives
Know the purpose and key terms of 15 ITIL practices- Service Request Management
- Incident Management
- Release Management
- Change Control
- Monitoring and Event Management
- Service Desk
- Problem Management
- Deployment Management
- Relationship Management
- Continual Improvement
- Service Level Management
- Supplier Management
- Service Configuration Management
- Information Security Management
- IT Asset Management
Understand the activities of the service value chain- Design & Transition
- Improve
- Plan
- Obtain/Build
- Engage
- Deliver & Support
Understand how the ITIL guiding principles can help an organization adopt and adapt service management- Start where you are
- Focus on value
- Think and work holistically
- Collaborate and promote visibility
- Optimize and automate
- Keep it simple and practical
- Progress iteratively with feedback
Understand the purpose and components of the ITIL service value system- Practices
- Governance
- Guiding Principles
- Service Value Chain
- Continual Improvement
Understand the key concepts of service management- Recall the definition of service, utility, warranty, customer, user, service management, sponsor
- Describe the key concepts of creating value with services
Understand the four dimensions of service management- Information and Technology
- Partners and Suppliers
- Organizations and People
- Value Streams and Processes

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EXIN ITIL 4 Foundation Sample Questions (Q127-Q132):

NEW QUESTION # 127
What does the `C' in `RACI' refer to?

Answer: D


NEW QUESTION # 128
Which function is responsible for the management of a data centre?

Answer: C


NEW QUESTION # 129
Which activity is part of the 'continual improvement' practice?

Answer: C


NEW QUESTION # 130
Which statement about a 'continual improvement register (CIR)' is TRUE?

Answer: B


NEW QUESTION # 131
Identify the missing word in the following sentence.
The use of [?] should support, not replace what is observed, when using the 'start where you are' guiding principle.

Answer: B


NEW QUESTION # 132
......

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