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| Section | Weight | Objectives |
|---|---|---|
| User Lifecycle Management | 14% | - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning - Handle user onboarding and offboarding - Manage user roles and admin roles |
| Security | 15% | - Monitor and audit workspace activity - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Configure domain and IP restrictions |
| App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Configure app permissions and settings - Manage app approvals and app directory |
| Enabling Slack Success | 15% | - Drive organizational collaboration and productivity - Promote best practices and user adoption - Create help channels for user support - Use analytics and reporting to measure engagement |
| Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Manage default channels and required channels - Convert public channels to private channels - Configure channel management policies - Implement channel naming conventions and best practices |
| Workspace Administration | 9% | - Manage workspace settings and configurations - Understand Enterprise Grid organization vs single workspace - Configure workspace-level and org-level policies |
| Fundamentals | 9% | - Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console |
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NEW QUESTION # 72
You're the Slack Workspace Admin at a mid-sized company. You're working on an onboarding strategy that encourages members to self-start and learn about Slack at their own pace.
Which strategy should you choose?
(Select the best answer.)
Answer: B
Explanation:
Slack recommends using self-paced resources and workflows for onboarding:
"Workflow Builder allows admins to create automated onboarding workflows that include links to Help Center articles, internal documentation, and recorded webinars, enabling new users to learn at their own pace." Hackathons (B) and Slack 101 live trainings (D) are great, but they are scheduled sessions, not self-paced.
Custom bots (C) add overhead and are not necessary for scalable self-service onboarding.
(Reference: Slack Administration Study Guide - Onboarding Strategies Using Workflow Builder)
NEW QUESTION # 73
You recently started working with a new external organization that will supply crucial ingredients needed to make your products. It's important to be connected with them at a moment's notice, and you've noticed that your emails often go unanswered for long periods of time. You decide to look up your key contact's email on the Slack Connect page but get no results.
What is the reason you can't find the external contact on Slack Connect?
Answer: A
Explanation:
Slack Connect discoverability must be enabled by an organization for others to search and find them:
"If an external organization has disabled Slack Connect Discoverability, they will not appear in search results, even if they use Slack." It is not about whether you already have a Connect channel (A), or necessarily whether they are on a free plan (B - free plans can still accept Connect invites with some limitations). Option C (turning off Slack Connect entirely) would prevent channel creation but is not specifically why search would fail.
(Reference: Slack Administration Study Guide - Slack Connect Discoverability Settings)
NEW QUESTION # 74
You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.
As product manager for the company's RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.
Unfortunately, one of the supplier's deliveries has not arrived, and if you don't receive it by next week, your inventory and sales will be negatively affected.
Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.
What should you do?
Answer: C
Explanation:
In Slack, @channel notifies everyone in a channel, whether or not they're currently active, while @here only notifies active members.
Slack documentation explains:
"Use @channel to notify everyone in a channel of important updates. Use @here to notify only those currently online." In a case where urgent communication needs to be received either now or seen first thing in the morning, using both ensures coverage without relying only on availability.
(Reference: Slack Administration Study Guide - Using Mentions and Channel Notifications Effectively)
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NEW QUESTION # 75
The Customer Support team for Large Inc is now using Slack to access the tools and information they need to help customers quickly.
As an Admin, what should you do to set them up for success? (Choose all that apply.)
Answer: A,B,D
Explanation:
Slack recommends Admins:
"Approve and install key apps to ensure security, streamline workflows (such as for incident management), and organize channels to make information discoverable." Allowing all members to approve apps (Option A) is discouraged because it can pose a security risk.
(Reference: Slack Administration Study Guide - Setting Teams Up for Success with Slack Integrations)
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NEW QUESTION # 76
Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions.
What are two best practices Workspace Admins should follow in this scenario? (Choose two.)
Answer: A,B
Explanation:
When restricting channel creation to Workspace Admins, Slack's best practices recommend:
"Admins should maintain familiarity with naming conventions to process channel requests consistently.
Additionally, setting up a clear, efficient channel request process ensures members know how to request new channels and receive prompt responses." Option B is incorrect - restricting channel creation usually increases the admin workload. Option D is not directly aligned with Slack best practices, as permissions to create channels would still be limited to Admins.
(Reference: Slack Administration Study Guide - Channel Management and Naming Governance)
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NEW QUESTION # 77
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