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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Knowledge Management	15%	- Article management and access - Knowledge base setup and configuration
Topic 2: Fusion Service Overview and Setup	15%	- Service configuration basics - Security model, roles and access control - Functional Setup Manager (FSM) usage
Topic 3: Omnichannel Communications	15%	- Email, chat and CTI configuration - Work routing and queue setup - Media toolbar and agent notifications
Topic 4: Customization, Productivity and Analytics	10%	- OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features
Topic 5: Service Request Management	25%	- Service catalog and entitlements - Milestones and action plans - SR categories, assignment rules and routing - SR creation, lifecycle and processing
Topic 6: Digital Customer Service (DCS)	20%	- DCS architecture and deployment - Authentication, profiles and security - Themes, templates and page customization

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q64-Q69):

NEW QUESTION # 64
Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Delete activity
B. Delete message
C. Update resource manager
D. Update SR reference
E. Update resource member

Answer: A,D,E

NEW QUESTION # 65
If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

A. have to contact Oracle Support for the permission to deploy your custom DCS application
B. not be able to preview your application before you publish it
C. be required to create all of your own components for the display of Engagement Cloud objects
D. be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role

Answer: C

NEW QUESTION # 66
Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones are customizable by an administrator to include any number of organization-specific milestone types.
B. Milestones are commitments to handle SRs within certain timelines.
C. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
D. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
E. Milestones are actions on a service request (SR) that must be completed by a specific time.

Answer: A,C,D

NEW QUESTION # 67
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
B. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
C. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
D. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.

Answer: B

NEW QUESTION # 68
Which three types of data are included in the interaction associated with a normal call flow?

A. Agent name
B. Contact name
C. Service Request create date
D. Start time of the call
E. Channel

Answer: A,B,C

NEW QUESTION # 69
......

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