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Apple Apple-Device-Support Exam Overview:

Certification Vendor:	Apple
Exam Name:	Apple Device Support Exam
Exam Number:	SUP-2025
Exam Format:	Multiple Choice (Multiple Select), Multiple Choice (Single Select)
Certificate Validity Period:	Not officially specified
Available Languages:	English
Related Certifications:	Apple Certified Support Professional
Exam Price:	$149 USD
Exam Duration:	120 minutes
Real Exam Qty:	Approximately 80
Passing Score:	75%
Sample Questions:	Apple Apple-Device-Support Sample Questions
Exam Way:	Online proctored exam through Pearson VUE.
Pre Condition:	No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training.
Official Syllabus URL:	https://training.apple.com/certification

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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 2	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 3	Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.
Topic 4	Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 5	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 6	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.

Apple Device Support Exam Sample Questions (Q54-Q59):

NEW QUESTION # 54
Use this image to answer the question.

What should you do if you forgot your passcode and your iPhone is disabled?

A. Connect your iPhone to your Mac, then use Apple Configurator to revive the device.
B. Wait until the Forgot Passcode? message appears, then follow the instructions.
C. Put your iPhone in recovery mode, then connect it to your Mac or PC to restore it.
D. Force shutdown your iPhone and wait 10 seconds, then turn it back on.

Answer: B

NEW QUESTION # 55
Scenario
You would like to access files stored in iCIoud Drive on your Windows PC at work.
What should you do to access these files on your PC?

A. Copy the content of iCIoud Drive from your Mac to an external drive, and connect the external drive to your Windows PC.
B. Download iCIoud for Windows and set it up with your Apple ID.
C. Download iCIoud Drive from the Windows App Store and set it up using your Apple ID.

Answer: B

NEW QUESTION # 56
How do you start up in safe mode on a Mac with Apple silicon?

A. 1. Shut down your Mac. then quickly press the power button three times. O C. 2. Wait until the startup options window appears.
3. Select your startup disk, then press and hold the Shift key until the Continue in Safe Mode button appears
4. Continue to press and hold the Shift key until the Login window appears or you're asked to log in again.
B. 1. Shut down your Mac, then press and hold the power button for three seconds.
2. When the startup options window appears, select your startup disk.
3. Click the Continue in Safe Mode button.
4. Log in to your Mac.
C. 1. Connect to power, then shut down your Mac. B. 2. Press and hold the power button for three seconds, then remove power for at least 10 seconds.
3. Wait for the Continue in Safe Mode button to appear.
4. Log in to your Mac.
D. 1. Shut down your Mac, Turn on your Mac and continue to press and hold the power button. O A. 2.
When the startup options window appears, release the power button.
3. Select your startup disk, press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.
4. Log in to your Mac.

Answer: B

Explanation:
To start up in safe mode on a Mac with Apple silicon, you need to follow these steps1:
* Shut down your Mac, then press and hold the power button for three seconds.
* When the startup options window appears, select your startup disk.
* Click the Continue in Safe Mode button.
* Log in to your Mac.
Safe mode can help you identify whether issues you're experiencing are caused by software that loads as your Mac starts up. It prevents your Mac from loading certain items, performs a First Aid check on your startup disk, and deletes some caches1. You can verify that your Mac started up in safe mode by using the System Information app1.
The other options are incorrect because they either do not show the Continue in Safe Mode button, or they do not use the correct key combination or timing to enter safe mode.
References: 1: Start up your Mac in safe mode - Apple Support.

NEW QUESTION # 57
You can use Console to ________ to help diagnose performance problems.

A. Note cache clearing and service restarts that are triggered by the system
B. Analyze reallocation of memory to struggling apps
C. Block background processes that overuse CPU
D. Review log data for apps that unexpectedly quit

Answer: D

Explanation:
Console is a macOS diagnostic utility used to view log messages, reports, and analytics information generated by the operating system and applications. When an app quits unexpectedly, macOS can generate diagnostic or crash-related information that helps identify what happened around the failure. Apple documents that Console can display analytics information related to events such as applications quitting unexpectedly, forced application termination, and system errors. Therefore, reviewing log data for apps that unexpectedly quit is the correct use described in option D. Console does not dynamically reallocate memory to applications, terminate CPU-intensive background processes automatically, or function primarily as a cache-management utility. Those activities involve other macOS components or tools. Console's key troubleshooting value is providing diagnostic evidence that can help correlate errors, crashes, and abnormal application behavior.

NEW QUESTION # 58
How can you use AirPlay to share content exclusively with a specific individual from your Apple iPhone and Mac?

A. Allow Airplay for Current use
B. Allow Airplay for anyone in the same network
C. Allow Airplay for everyone

Answer: C

NEW QUESTION # 59
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