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| Section | Weight | Objectives |
|---|---|---|
| Appian Software Development Lifecycle (SDLC) | 22% | - Identify the role of the analyst across all phases of the SDLC (initial, build, release, optimize) - Differentiate between various stages of the Appian SDLC - Explain the different agile scrum ceremonies - Describe the scrum lifecycle of a user story, including Definition of Done (DoD) and Definition of Ready (DoR) - Recognize the roles and associated responsibilities of team members - Identify use cases for various environments - Evaluate the test scenario before user acceptance testing (UAT) |
| Requirements Gathering | 20% | - Document and validate business requirements - Describe techniques for eliciting requirements (interviews, workshops, observation) - Identify key stakeholders and their roles in the requirements process - Identify and manage requirement dependencies and constraints - Translate business needs into Appian-specific requirements |
| Introduction to the Appian Platform | 24% | - Identify the purpose of each Appian object - Design the user experience (in collaboration with the development team) - Recognize different Appian user experiences - Identify use cases likely to require third-party components (e.g., DocuSign, Google APIs) - Identify commonly used Appian resources (Appian Community, playbook, help documentation) - Differentiate between Appian Designer, Appian Process Modeler, and Cloud Database - Recognize role-based application security - Describe common Appian use cases (platform capabilities) |
| User Story Creation | 14% | - Identify the story status (e.g., Draft, Defined, Done) - Work with the Product Owner in managing product backlog - Categorize user stories and collect appropriate requirements based on categorization - Illustrate the standard user story format - Explain the different components of a story (e.g., description, acceptance criteria, dependency) |
| Business Process Modeling | 20% | - Explain the most common gateway types in the Appian Process Modeler - Identify different integration types (e.g., JSON REST, SOAP WS, Connected Systems) - Identify common Business Process Model Notation (BPMN) elements - Identify automation opportunities from a given process - Illustrate the best method to clearly define user roles when creating a process model diagram - Describe the benefits of creating a future state process model with SMEs - Specify which nodes would or would not be used in a given scenario |
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NEW QUESTION # 35
An organization wants to automate identification of its dissatisfied customers based on the ticket description and assign the appropriate team to provide a quick resolution.
What is the best way to auto-classify the dissatisfied customers as part of processing?
Answer: C
Explanation:
The organization aims to automate the identification of dissatisfied customers based on the ticket description. To achieve this, leveraging natural language processing (NLP) capabilities is the most efficient method. Appian provides connected systems that allow integration with external NLP services. These services can analyze text data (such as ticket descriptions) to determine the sentiment or classify the text into predefined categories (like "dissatisfied customer").
Natural Language Connected System:
Appian can integrate with third-party NLP platforms such as Google Cloud Natural Language, AWS Comprehend, or Azure Text Analytics via connected systems.
These services analyze the text provided in the ticket description to detect sentiment, keywords, or specific categories indicating dissatisfaction.
Based on the analysis, the system can automatically assign the appropriate team to handle the case.
Why Not Other Options?:
B . Decision Table: While decision tables are useful for rule-based decisions, they are not suitable for interpreting unstructured text like ticket descriptions.
C . Image Analysis Connected System: This option is irrelevant as the task involves text processing, not image analysis.
D . SAIL Form: SAIL forms are primarily used for user interface creation and are not intended for text analysis or classification.
Implementation in Appian:
Create a connected system to integrate with the chosen NLP service.
Configure the NLP service to analyze the text data and return the sentiment or classification results.
Based on the results, use process models to route the ticket to the appropriate team for resolution.
References:
Appian Documentation on Connected Systems: Appian Connected Systems
Appian Community Success Guide: Appian Delivery Methodology
Third-Party NLP Services Integration: Google Cloud NLP Documentation
NEW QUESTION # 36
What are the two best uses for a "Staging" or "Parallel to Prod" environment (separate from Dev, Test, and Prod environments)?
Answer: C,D
Explanation:
A "Staging" or "Parallel to Prod" environment is a crucial part of the software deployment lifecycle. It is used to mirror the Production environment as closely as possible, allowing teams to test new releases and practice deployments without affecting live users.
Testing Compatibility (B):
Staging is the ideal environment to ensure that new code releases are compatible with the existing production settings and configurations.
This helps in identifying any potential issues that could disrupt the live environment before the actual deployment.
Practicing Deployments (C):
Staging is also used to rehearse complex production deployments. This practice helps ensure that the deployment process is smooth and that all steps are properly executed without errors.
It reduces the risk of downtime or issues during the actual production deployment.
Why Not Other Options?:
A . Unit Testing Development Stories: Unit testing is typically done in the Dev or Test environments, not in Staging.
D . Sprint Acceptance Testing: This testing is generally conducted in the Test environment as part of the sprint cycle, not in Staging.
References:
Appian Environment Management Guide: Best Practices for Staging Environments Using the Staging environment for compatibility testing and deployment practice ensures a smoother and more reliable transition to Production.
NEW QUESTION # 37
According to best practices, which two types of tests should be considered during user acceptance testing (UAT)?
Answer: B,D
Explanation:
Regulation Acceptance Testing (C): During User Acceptance Testing (UAT), it is essential to ensure that the application complies with industry regulations and standards. Regulation acceptance testing focuses on verifying that the system adheres to legal and compliance requirements specific to the industry or region where the application will be used. This ensures that the application meets all necessary regulatory guidelines before going live.Appian Documentation - Testing and Validation Functional Testing (D): Functional testing is a critical component of UAT as it verifies that the application's functionality works as expected from the end-user's perspective. This includes validating that all features, workflows, and business processes perform correctly according to the specified requirements. UAT is the final phase where end-users interact with the application to confirm that it meets their needs and performs as intended.Appian Documentation - Functional Testing Note: Load testing (A) and platform security testing (B) are important types of tests but are usually conducted during performance and security testing phases rather than UAT. UAT focuses more on ensuring the application meets business requirements and end-user expectations.
NEW QUESTION # 38
You need to draft user stories.
What are the three most important requirements to collect?
Answer: A,B,E
Explanation:
When drafting user stories, the most important requirements to collect are those that directly impact the functionality, security, and user experience of the application. These elements ensure that the application not only meets the user's needs but also adheres to best practices in development.
Security (A):
Ensuring that the application is secure is paramount. Security requirements define how user data is protected and how access is controlled within the system.
This includes authentication, authorization, data encryption, and compliance with relevant regulations.
Process Workflow Steps (B):
Understanding the specific steps involved in the process is crucial for accurately capturing how the application should function.
Detailed workflow steps ensure that the application automates and supports the business process as intended.
User Experience (E):
The user experience (UX) defines how users interact with the application, including the interface design, ease of use, and overall satisfaction.
Capturing UX requirements ensures that the application is intuitive and meets the users' needs.
Why Not Other Options?:
C . Report Filters: While important, they are more specific to reporting functionality and not always a core component of every user story.
D . Branding: Branding requirements are typically considered during the design phase, but they are less critical in the functional drafting of user stories.
References:
Appian Documentation on Gathering Requirements: Requirements Gathering in Appian Focusing on security, process workflow, and user experience ensures that the application is robust, effective, and user-friendly.
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NEW QUESTION # 39
You are trying to decide between using a side-by-side layout or a column layout.
Which resource should be referred to in order to make sure that best practices are followed?
Answer: B
Explanation:
The Appian UX Design Guide is the appropriate resource to consult when making decisions about layout choices like side-by-side versus column layouts. This guide provides best practices for designing user interfaces in Appian applications, ensuring that the UI is intuitive, responsive, and consistent with Appian's design principles. Referring to the UX Design Guide helps in making informed design decisions that enhance user experience.Appian UX Design Guide Note: While other resources like Appian Tutorials, Discussion Boards, and SAIL Recipes are useful for specific cases, the UX Design Guide is the primary reference for best practices in UI design.
NEW QUESTION # 40
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