Practice PEGACPDC25V1 Exams - PEGACPDC25V1 Interactive Questions

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

SectionWeightObjectives
Contact policy and volume constraints13%- Contact governance
  • 1. Configure contact policies
  • 2. Control customer contact frequency
  • 3. Apply volume constraints
AI and arbitration12%- Decision optimization
  • 1. Apply arbitration logic
  • 2. Prioritize actions
  • 3. Use AI in decisioning
Decision strategies14%- Strategy design
  • 1. Use predictive analytics
  • 2. Test decision logic
  • 3. Build decision strategies
Engagement policies15%- Customer engagement rules
  • 1. Create an engagement strategy
  • 2. Customer journeys
  • 3. Define customer engagement policies
Next-Best-Action concepts12%- One-to-one customer engagement
  • 1. Optimize the customer value in the contact center
  • 2. Customer engagement blueprint
  • 3. Optimize the next-best-action strategy
  • 4. Essentials of always-on outbound
  • 5. Define the starting population
Business agility in one-to-one customer engagement12%- Agile customer engagement
  • 1. Support business-driven changes
  • 2. Adapt engagement strategies quickly
  • 3. Optimize customer experiences
Channels10%- Multi-channel engagement
  • 1. Cross-channel engagement
  • 2. Outbound channel setup
  • 3. Web channel configuration
Actions and treatments12%- Manage customer actions
  • 1. Define and manage customer actions
  • 2. Define an action for outbound
  • 3. Present a single offer on the web

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PEGACPDC25V1 Interactive Questions - PEGACPDC25V1 Test Voucher

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q38-Q43):

NEW QUESTION # 38
U+ Bank has decided to use the Pega Customer Decision Hub, M to recommend more relevant banner ads to its customers when they visit the personal portal. Select each placement type on the left and drag it to the correct requirement on the right.

Answer:

Explanation:

Explanation:
A screenshot of a computer screen AI-generated content may be incorrect.


NEW QUESTION # 39
U+- Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, enabled the web channel, and defined a new real-time container trigger in the Next- Best-Action Designer What else do you configure for the new treatments to be present in the next-best-action recommendations?

Answer: B


NEW QUESTION # 40
U+ BankT a retail bank, uses Pega Customer Decision Hub to manage various business changes throughout their operations The bank's team members need to understand which change request type to use tor different business scenarios they encounter Select each change request type on the left, and drag it to the matching scenario descriptions on the right:

Answer:

Explanation:

Explanation:


NEW QUESTION # 41
U+ Bank is promoting a new premium credit card with an 18% APR to its existing customers. To protect customer value, the bank wants to avoid offering this card to customers who already hold a credit card with a lower Interest rate (12% APR or below).
Which engagement policy condition type should you use to exclude customers with lower-interest cards from receiving the premium offer?

Answer: A


NEW QUESTION # 42
l)+ Bank uses Pega Customer Decision Hub to approve credit card limit changes requested by customers automatically. A scorecard model determines the customer credit score. The automatic approval of credit card limits are processed based on the following criteria set by the bank.

The bank wants to change the threshold value for the USD2000 credit limit from <175 to <200. How do you implement this change?

Answer: B

Explanation:
The scorecard model determines the customer credit score based on various factors, such as income, expenses, assets, liabilities, etc. The scorecard model has a Results tab where you can define the cutoff values for different segments based on the credit score. To change the threshold value for the USD2000 credit limit from <175 to <200, you need to change the cutoff value in the Results tab of the scorecard model. Changing the cutoff value in the scorecard decision component, changing the condition in the strategy, or mapping the score value in the decision strategy will not affect the credit score calculation or segmentation.


NEW QUESTION # 43
......

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