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| Section | Weight | Objectives |
|---|---|---|
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Handle offline capabilities and synchronization - Manage mobile forms and workflows - Configure Field Service Mobile app settings - Configure resource and technician mobile experiences |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Configure warehouse and inventory settings - Configure product inventory and item associations - Manage inventory levels and stock locations - Handle inventory adjustments and transfers |
| Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Create and manage work orders - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Manage work order products, services, and notes - Handle work order incidents and resolutions |
| Scheduling and Dispatch (20-25%) | 20-25% | - Schedule work orders using various methods - Configure schedule board and board features - Optimize schedules using resource scheduling optimization - Configure map view and route optimization - Handle scheduling conflicts and rescheduling - Manage scheduling options and requirements |
| Configure Field Service (20-25%) | 20-25% | - Configure scheduling configurations and booking setup - Configure Field Service organizations and structures - Configure work order types and incident types - Set up and configure resource characteristics and skills - Set up and configure customer assets - Implement security roles and field service settings - Configure pricing, billing, and cost entities |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Process IoT alerts and work order creation - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Configure IoT integrations and alerts |
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NEW QUESTION # 203
You need to create a requirement group for a work order.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 204
Your company is preparing to deploy the Dynamics Field Service with Mobile Application.
Your manager asks you to ensure that the Booking Statuses will match with the current business process the field technicians are following.
As the Field Service Administrator, you review the documentation and discover that the out-of-the-box BookingStatuses will meet your company's needs.
What is the order of the Booking Statuses for the five out-of-the box booking status fields? To answer, move the five out-of-the-box booking status fields to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 205
You are onsite, working on a customer's factory floor. You need to return tomorrow and replace a belt on the conveyor. You look at the inventory in Warehouse 1, and there are 10 in stock. You pull the belt from stock and create an inventory transfer record.
What are the two correct steps to complete the transfer? Each correct answer presents part of the solution.
Answer: B,D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/create- inventory-transfer
NEW QUESTION # 206
You work for a recycling company that provides customers with large compactor units to collect their recyclable materials. The compactor units are comprised of two separate components: a container to collect the recyclable materials and a separate component that compacts the recyclable materials to make them easier to transport.
These containers are expensive, and the components tend to break down frequently, requiring ongoing maintenance and repairs.
You need to easily track the containers that your company has at each client location and maintain a service history for each of the sub-components.
Answer: D
Explanation:
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/configure-set-up- customer-assets
NEW QUESTION # 207
Litware, Inc. designers sometimes have to schedule an experienced technician and trainee to go out to a customer's home to take measurements.
One of their customers, wants a kitchen and bathroom remodel completed during the same timeframe. The customer has asked for Litware, Inc. to have both measurements completed at the same time.
Currently, Litware, Inc. does not any technicians with both kitchen remodeling and bath remodel skills.
Litware, Inc. wants to use the new Quick Book functionality to schedule multiple resources to this work order.
Which five actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation:
NEW QUESTION # 208
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