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Cisco 700-805 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Business Acumen	30%	- Interpret key financial terms (e.g., CAPEX, OPEX) - Evaluate products and services to meet customer goals - Describe renewal cycle and risk action planning
Topic 2: Customer Success	10%	- Define customer success - Explain customer journey & IT purchasing models
Topic 3: Customer Success Foundation	10%	- Explain recurring revenue financial implications - Describe recurring revenue financial terms - Explain the stages of the customer lifecycle - Define customer experience
Topic 4: Roles and Responsibilities	30%	- Describe Renewals Manager role and integration - Explain renewals tasks and success metrics
Topic 5: Cisco Tools and Processes	20%	- Explain Smart Accounts & Smart Licensing - Describe CX Portfolio and deal management processes

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Cisco Renewals Manager Sample Questions (Q25-Q30):

NEW QUESTION # 25
Who do Renewals Managers (RMs) work with?

A. RMs work with account managers to drive ongoing revenue risk assessments and plays.
B. RMs work by themselves to develop a high level view customer requirements and objectives.
C. RMs work with service delivery teams and monitor engagements.
D. RMs work with pre-sales engineers and build customer solutions.

Answer: C

NEW QUESTION # 26
What does iARR measure?

A. our ability to increase renewal rates through pricing controls
B. our ability to monitor product utilization, and financial growth collectively
C. our ability to internally align renewable resources
D. our ability to expand upon existing customer value

Answer: B

NEW QUESTION # 27
What is the primary measurement of success for a Renewals Manager?

A. iARR rate
B. upsell percentage
C. renewal success rate
D. percentage of contracts closed

Answer: B

NEW QUESTION # 28
What is the main purpose of CCW-R?

A. to allow customers and partner store new software subscriptions and service contracts from one tool
B. to allow customers and partners to download renewal data
C. to factor customer ATR, up sell and attrition
D. to capture partner and customer billing preferences

Answer: A

Explanation:
CCW-R stands for Cisco Commerce Software Subscriptions and Services, which is a tool that allows customers and partners to quote, order, and manage their service contracts and software subscriptions from one place. CCW-R enables users to create new or renew technical services and software subscription quotes, submit approved orders, and manage their contracts. CCW-R also provides features such as co-terming, contract alignment, service level changes, and deal discounts. CCW-R is designed to simplify the renewal process and enhance the customer experience

NEW QUESTION # 29
Who do Renewals Managers (RMs) work with?

A. RMs work with service delivery teams and monitor engagements.
B. RMs work with account managers to drive ongoing revenue risk assessments and plays.
C. RMs work by themselves to develop a high level view customer requirements and objectives.
D. RMs work with pre-sales engineers and build customer solutions.

Answer: B

Explanation:
According to the Cisco website1, RMs work with account managers to drive ongoing revenue risk assessments and plays, which include:
Identifying and prioritizing renewal opportunities
Developing and executing renewal strategies
Negotiating and closing renewal deals
Collaborating with other Cisco teams and partners to ensure customer satisfaction and retention

NEW QUESTION # 30
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