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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Business Process Mapping and Optimization | 12% | - Identify improvement opportunities - Validate process designs with stakeholders - Design optimized processes aligned with Salesforce - Map existing business processes |
| Topic 2: Collaboration with Stakeholders | 23% | - Bridge gaps between business and technical teams - Plan discovery activities based on stakeholder groups - Select appropriate communication and analysis techniques - Identify stakeholders and build effective relationships |
| Topic 3: Customer Discovery | 17% | - Analyze environment and identify constraints/opportunities - Assess current state of Salesforce usage - Understand role of Business Analyst in implementation lifecycle - Identify business goals, strategies, and challenges - Align Salesforce capabilities with business needs |
| Topic 4: User Stories and Acceptance Criteria | 18% | - Manage and maintain user story documentation - Define components of a well-formed user story - Write clear, testable acceptance criteria |
| Topic 5: Requirements Gathering and Management | 18% | - Document and maintain requirements in version control - Engage stakeholders to elicit, validate, and prioritize requirements - Distinguish between scope, requirements, and user stories |
| Topic 6: Development Support and User Acceptance | 12% | - Support development teams with clarification - Document lessons learned and feedback - Evaluate test results and confirm solution meets requirements - Define and plan user acceptance testing |
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NEW QUESTION # 217
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
Answer: A
Explanation:
The business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle are to gather business requirements, create process maps, and write user stories. These activities help the business analyst understand the current state, future state, and gaps of the business processes and translate them into clear and actionable requirements for the solution design and development teams. Completing testing, building training materials, and eliciting requirements for the next iteration are responsibilities during the validate phase of the Salesforce implementation lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are responsibilities during the prepare phase of the Salesforce implementation lifecycle. References: https://trailhead.salesforce.com/content/learn/modules/business- analysis-for-salesforce-projects/understand-the-salesforce-implementation-lifecycle https://trailhead.
salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/analyze-business-processes- and-requirements
NEW QUESTION # 218
Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?
Answer: B
Explanation:
The business analyst should review the version control history to understand which user stories were modified by the project lead. Version control is a system that records changes to a file or set of files over time so that you can recall specific versions later. Version control can help track who made what changes, when, and why.
It can also help compare different versions, merge changes, resolve conflicts, and restore previous versions.
The business analyst should use a version control system to store and manage their user stories in a repository and review the version control history to see the edits made by the project lead. Reviewing the approval history is not a good option because it would only show who approved or rejected the user stories, not who modified them or how. Reviewing the change sets history is not a good option because it would only show what metadata components were deployed or retrieved between orgs, not what user stories were modified or how. References: https://trailhead.salesforce.com/en/content/learn/modules/org-development-model/get-to- know-org-development
NEW QUESTION # 219
Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success.
The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers.
Which strategy is the BA employing?
Answer: C
Explanation:
The "Five W's and an H" framework-Who, What, When, Where, Why, and How-is widely used to ensure comprehensive understanding and strategy development:
Holistic Analysis: By guiding CK through questions addressing these dimensions, the BA ensures thorough exploration of organizational goals and challenges.
Value-Driven Approach: This aligns with Salesforce's strategy of deriving business value and insights through discovery sessions, which ultimately enhance customer satisfaction and project success.
Framework Alignment: Salesforce documentation encourages asking fundamental questions to uncover the full scope of business processes and expected outcomes, which is exemplified in the use of the "Five W's and an H."
NEW QUESTION # 220
Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.
What is the first step the BA should take to help resolve the issue?
Answer: B
Explanation:
The performance analyzer is a tool that helps business analysts and admins identify and troubleshoot performance issues on record pages. It shows the load time of each component on a record page and provides recommendations to improve performance. The first step to resolve the issue is to use the performance analyzer to view the assessment and identify the slowest components.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep
/optimize-performance
https://help.salesforce.com/s/articleView?id=sf.performance_analyzer.htm&type=5
NEW QUESTION # 221
Universal Containers recently launched a solution that leverages Service Cloud for its North America (NA) customer support team. Planning has started for the second phase of the project which will expand the solution to include the Asia Pacific (APAC) customer support team. The APAC readership team has indicated that its processes are similar to the NA team. The APAC team wants to see the high-level process areas that were used for the NA team so it car scope the key priorities for the overall business. The business analyst (BA) has scheduled a meeting with the APAC team. , Which action should the BA take during the meeting?
Answer: C
Explanation:
A capability model is a high-level representation of what a business does or needs to do in order to achieve its goals and objectives. A capability model can help a business analyst review the key process areas that were used for NA team with APAC team so they can scope their priorities for overall business improvement. A capability model can also help identify gaps or overlaps between different regions or teams.
References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-certification-prep/create- a-capability-model
https://www.bain.com/insights/management-tools-capability-sourcing/
NEW QUESTION # 222
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