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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionWeightObjectives
Predictive Engagement (GPE) Implementation45%- Agent experience and real-time insights
- Optimization and continuous improvement
- Creating and managing action maps
- Defining customer segments and engagement strategies
- Setup and configuration basics
Predictive Routing (GPR) Implementation40%- Performance monitoring and reporting
- Testing, validation, and deployment
- Data preparation and model training
- Getting started and prerequisites
- Configuration and setup of GPR
AI Fundamentals in Genesys Cloud CX15%- AI architecture and integration within Genesys Cloud CX
- Core AI concepts for customer engagement
- Overview of Predictive Engagement (GPE) and Predictive Routing (GPR)

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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q38-Q43):

NEW QUESTION # 38
Which report type allows users to compare queues using GPR with those using standard routing?
Response:

Answer: B


NEW QUESTION # 39
Which data points are critical for running a GPR benefit assessment?
(Choose two)
Response:

Answer: B,C


NEW QUESTION # 40
Which elements are configured during the initial creation of a queue in Genesys Cloud?
(Choose two)
Response:

Answer: A,B


NEW QUESTION # 41
Why would a user analyze a Segment Report in Predictive Engagement?
Response:

Answer: D


NEW QUESTION # 42
Predictive Routing only works for voice interactions and is not supported for digital channels.
(True/False)
Response:

Answer: A


NEW QUESTION # 43
......

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