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The Certified Information Systems Auditor (CISA) Certification Exam is a globally recognized certification for professionals in the field of Information Technology (IT) audit, security, and control. Certified Information Systems Auditor certification is awarded by the Information Systems Audit and Control Association (ISACA), a professional association that provides knowledge and resources to IT professionals around the world. The CISA Certification is designed to assess the knowledge and skills of professionals in the field of IT audit, governance, risk management, and security. It is a highly respected certification that demonstrates the holder's expertise in the field and is often a requirement for employment in IT audit and security positions.
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To achieve the CISA certification, candidates must pass a rigorous exam that tests their knowledge in five domains of information systems auditing, including auditing processes, governance and management of IT, information systems acquisition, development and implementation, information systems operations, maintenance and support, and protection of information assets. CISA Exam consists of 150 multiple-choice questions, and candidates have four hours to complete it. The passing score is 450 out of 800.
NEW QUESTION # 1283
A system experiences multiple recurring processing errors. Which of the following is the PRIMARY concern for an IS auditor?
Answer: B
Explanation:
The primary concern is lack of problem management. Recurring processing errors indicate that incidents may be getting handled repeatedly without identifying and eliminating the underlying root cause. ISACA guidance ties problem management to root cause analysis and distinguishes it from incident management, which is primarily focused on restoring service quickly.
Option B is correct because repeated errors usually mean the organization is not effectively analyzing and resolving the underlying cause. ISACA explicitly notes that root cause analysis is essential for both incident and problem-related processes, particularly DSS02 Manage service requests and incidents and DSS03 Manage problems. Repeated issues are a classic sign that problem management is weak or absent.
Option A is not the best answer because incident management is about handling and restoring service for individual events. Even efficient incident response can coexist with recurring incidents if root causes are not addressed. That points more directly to weak problem management than to incident handling alone.
Option C could be relevant if the errors stem from poorly controlled changes, but the question does not mention recent changes. The strongest direct inference from recurring errors is failure to resolve the root cause, which is the purpose of problem management.
Option D is the weakest answer because project management is not the most direct operational control area implicated by recurring production processing errors.
Therefore, B is the best answer because recurring processing errors most strongly suggest that underlying root causes are not being identified and eliminated through effective problem management.
References (Official ISACA):
ISACA, Root Cause Analysis - root cause analysis is used in DSS02 Manage service requests and incidents and DSS03 Manage problems.
ISACA, Issue Management Confidential: Tools and Best Practices for Improving IT Issue Management - issue management prioritizes and resolves issues based on impact and likelihood.
ISACA, A Fresh Look at Modern Auditing - repeated cyber/operational issues can indicate missing accountability and issue tracking.
NEW QUESTION # 1284
A transaction processing system interfaces with the general ledger. Data analytics has identified that some transactions are being recorded twice in the general ledger. While management states a system fix has been implemented, what should the IS auditor recommend to validate the interface is working in the future?
Answer: D
Explanation:
A transaction processing system (TPS) is a system that captures, processes, and stores data related to business transactions1. A general ledger is a system that records the financial transactions of an organization in different accounts2. An interface is a connection point between two systems that allows data exchange3. A system fix is a change or update to a system that resolves a problem or improves its functionality4.
The IS auditor should recommend to perform periodic reconciliations to validate the interface between the TPS and the general ledger is working in the future. A reconciliation is a process of comparing and verifying the data in two systems to ensure accuracy and consistency1. By performing periodic reconciliations, the IS auditor can detect and correct any errors or discrepancies in the data, such as duplicate transactions, missing transactions, or incorrect amounts. This way, the IS auditor can ensure the reliability and integrity of the financial data in both systems.
The other options are not as effective as periodic reconciliations to validate the interface. System owner sign- off for the system fix is a form of approval that indicates the system owner agrees with the change and its expected outcome4. However, this does not guarantee that the system fix will work as intended or prevent future errors. Conducting functional testing is a process of verifying that the system performs its intended functions correctly and meets its requirements4. However, this is usually done before or after the system fix is implemented, not on an ongoing basis. Improving user acceptance testing (UAT) is a process of evaluating whether the system meets the needs and expectations of the end users4. However, this is also done before or after the system fix is implemented, not on an ongoing basis. Therefore, option A is the correct answer.
References:
Transaction Interface: Organization, Process, and System
Validation of Interfaces - Ensuring Data Integrity and Quality across Systems Oracle Payments Implementation Guide Receiving Transactions Inserted Into Interface Table as BATCH And PENDING Are Not Processed By Receiving Transaction Processor What Is a Transaction Processing System (TPS)? (Plus Types)
NEW QUESTION # 1285
An IS auditor is reviewing the service agreement with a technology company that provides IT help desk services to the organization. Which of the following monthly performance metrics is the BEST indicator of service quality?
Answer: D
Explanation:
The percent of issues resolved by the first contact, also known as the first contact resolution (FCR) rate, is a metric that measures the effectiveness and efficiency of the IT help desk services. It indicates how many customer support issues are resolved on the first interaction with the IT help desk, without requiring any follow-up calls, emails, chats, or escalations. The FCR rate is calculated by dividing the number of issues resolved on the first contact by the total number of customer support issues, and multiplying by 100%1.
The FCR rate is the best indicator of service quality among the four monthly performance metrics, because it reflects the following aspects of the IT help desk services:
Customer satisfaction: Customers are more likely to be satisfied with the IT help desk services if their issues are resolved quickly and effectively on the first contact, without having to wait for a response or repeat their problem to multiple agents. A high FCR rate can improve customer loyalty, retention, and advocacy2.
Cost efficiency: Resolving issues on the first contact can reduce the operational costs of the IT help desk services, such as labor costs, phone costs, or overhead costs. A high FCR rate can also increase the productivity and utilization of the IT help desk agents, as they can handle more issues in less time3.
Service level: Resolving issues on the first contact can improve the service level of the IT help desk services, such as reducing the average handle time (AHT), increasing the service level agreement (SLA) compliance, or decreasing the backlog of unresolved issues. A high FCR rate can also enhance the reputation and credibility of the IT help desk services4.
Therefore, an IS auditor should review the FCR rate as a key performance indicator (KPI) of the IT help desk services, and compare it with the industry standards and benchmarks. According to MetricNet's benchmarking database, the FCR industry standard is 74 percent. This number varies widely, however, froma low of about 41 percent to a high of 94 percent5. An IS auditor should also recommend ways to improve the FCR rate, such as:
Training and empowering the IT help desk agents to handle a wide range of issues and provide accurate and consistent solutions Implementing a knowledge base or a self-service portal that provides relevant and updated information and guidance for common or simple issues Improving communication and collaboration between different departments or teams that may be involved in resolving complex or escalated issues Using feedback and analytics tools to monitor and measure customer satisfaction and identify areas for improvement
NEW QUESTION # 1286
The MOST effective method for an IS auditor to determine which controls are functioning in an operating system is to:
Answer: D
NEW QUESTION # 1287
.When reviewing print systems spooling, an IS auditor is MOST concerned with which of the following vulnerabilities?
Answer: A
Explanation:
When reviewing print systems spooling, an IS auditor is most concerned with the potential for unauthorized printing of report copies.
NEW QUESTION # 1288
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