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EXIN ITILFND_V4 Exam Overview:

Certification Vendor:	EXIN
Exam Name:	ITIL 4 Foundation
Exam Number:	ITILFNDv4
Real Exam Qty:	40
Exam Duration:	60 minutes
Related Certifications:	ITIL 4 Foundation
Passing Score:	65%
Exam Format:	Multiple Choice
Available Languages:	German, Japanese, English, French, Portuguese, Spanish, Italian, Chinese
Sample Questions:	EXIN ITILFND_V4 Sample Questions
Exam Way:	Online or Test Center (Pearson VUE / EXIN)
Pre Condition:	None
Official Syllabus URL:	https://www.axelos.com/certifications/itil-service-management/itil-4-foundation

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The ITIL 4 Foundation Exam is a multiple-choice exam that consists of 40 questions. ITILFND_V4 Exam Duration is 60 minutes, and candidates must score 65% or higher to pass the exam. ITILFND_V4 exam covers the key concepts and principles of ITSM, including the four dimensions of service management, the service value system, the ITIL guiding principles, and the ITIL practices. The ITIL 4 Foundation Exam is available in multiple languages and can be taken online or at an authorized testing center.

EXIN ITIL 4 Foundation Sample Questions (Q243-Q248):

NEW QUESTION # 243
Which ITIL concept helps an organization to make good decisions?

A. Practices
B. Service value chain
C. Guiding principles
D. Four dimensions of service management

Answer: C

NEW QUESTION # 244
Which statement about the known error database (KEDB) is CORRECT?

A. It is maintained by incident management and contains solutions to be implemented by problem management
B. It is a part of the configuration management database (CMDB) and contains workarounds
C. It is maintained by problem management and is used by the service desk to help resolve incidents
D. It is maintained by the service desk and updated with the details of each new incident

Answer: C

NEW QUESTION # 245
Which is the MOST LIKELY way of resolving major incidents?

A. A temporary team working together to identify a resolution
B. A support team following detailed procedures for investigating the incident
C. The service desk identifying the cause and a resolution
D. Users establishing a resolution using self-help

Answer: A

NEW QUESTION # 246
What are guiding principles?

A. Recommendations that help an organization when adopting a service management approach
B. A set of interconnected activities that help an organization deliver a valuable service
C. A set of specialized organizational capabilities for enabling value for customers
D. A description of one or more services that help address the needs of a target consumer group

Answer: A

NEW QUESTION # 247
Which statement about a 'continual improvement register (CIR)' is TRUE?

A. Used to track and manage improvement ideas from identification through to final action
B. Used to help plan changes, assist in communication, avoid conflicts, and assign resources
C. Used to provide a formal description of one or more services, designed to address the needs of a target consumer group
D. Used to select the right method, model or technique for identifying improvements

Answer: A

NEW QUESTION # 248
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