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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 2
  • Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 3
  • Actions and treatments: Focuses on defining and managing customer actions for web and outbound channels.
Topic 4
  • Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 5
  • Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q79-Q84):

NEW QUESTION # 79
MyCo, a telecom company, wants to send promotional SMSs with data plan offers to their qualified customers. The business intends to use the same action flow template with their target flow pattern for all the data plan actions.
What do you configure to implement this requirement?

Answer: C


NEW QUESTION # 80
A revision manager needs to deploy changes from the business operations environment to production. The NBA Specialist has completed all build tasks and validated the generated artifacts. The team lead has promoted the change request to the revision manager for deployment processing.
Which step should you take to push the changes to production?

Answer: A


NEW QUESTION # 81
U+ Bank wants to use Pega Customer Decision Hub"* to display a credit card offer, the Standard Card, to every customer who logs in to the bank website.
What three of the following artifacts are mandatory to implement this requirement? (Choose Three)

Answer: A,E


NEW QUESTION # 82
A financial institution has created a new policy that states the company will not send more than 500 emails per day. Which option allows you to implement the requirement?

Answer: C

Explanation:
Volume constraints allow you to limit the number of times an action is presented to customers across one or more channels. You can use volume constraints to implement a policy that restricts the number of emails sent per day. Outbound channel limits are used to limit the number of customers contacted per channel per run, not per day. Suppression rules are used to exclude customers from receiving an action based on certain conditions, such as opt-out preferences or recent purchases. Applicability rules are used to determine whether an action is relevant for a customer based on their profile or context, not based on the number of times the action is presented. Verified References: Certified Pega Decisioning Consultant | Pega Academy, Volume constraints


NEW QUESTION # 83
Pega Customer Decision Hub enables organizations to make Next-Best decisions. To which type of a decision is Next-Best-Action applied?

Answer: A

Explanation:
Next-Best-Action is a type of decision that involves selecting and prioritizing the most appropriate proposition for each customer at any given moment. Next-Best-Action can be applied to decisions that require customer-centricity, personalization, and contextualization. Determining if a borrower gets a loan is an example of such a decision, as it depends on the customer's attributes, behaviors, preferences, and needs. The other options are examples of decisions that are not related to customer interactions, but rather to operational or analytical processes. Verified Reference: [Pega Decisioning Consultant | Pega Academy]


NEW QUESTION # 84
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