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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Design | 32% | - Context and innovation impact - Strategic direction and rationale - Value measurement and outcomes - Ethics and value alignment |
| Topic 2: Leveraging Adjacent Roles and Skills | 19% | - Leading cross-functional work - Integrating UX and technical perspectives - Working with product and business teams - Collaboration with architects and designers |
| Topic 3: Intangible Deliverables | 26% | - Governance and mindset - Culture and capability building - Change and adoption enablement - Stakeholder alignment |
| Topic 4: Tools and Artifacts | 23% | - Decision-making tools - Design frameworks and methods - Documentation and visualization - Strategy mapping and modeling |
>> Exam Plat-UX-102 Duration <<
For exam applicants GetValidTest offers real Salesforce Plat-UX-102 exam questions. There are three formats of the Salesforce Certified Platform Strategy Designer (Plat-UX-102) practice material. These formats are PDF, desktop practice exam software, and web-based Salesforce Certified Platform Strategy Designer (Plat-UX-102) practice exam. With these questions, you can crack the Salesforce Plat-UX-102 certification exam and save your time and money.
NEW QUESTION # 55
Cloud Kicks ' stakeholders engaged a strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal. Which capability should drive self-service in Experience Cloud?
Answer: B
Explanation:
Self-service that reduces support costs is driven primarily by letting customers find answers themselves via a knowledge base, deflecting cases before they ' re ever logged. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. A searchable knowledge base enables customers to answer common questions without opening a case or waiting for an agent. This directly supports self-service and case deflection, whereas simply exposing case status or order information improves visibility without addressing the broader support-cost objective. Here, Exposing their knowledge base to customers is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Allowing customers to see their open cases focuses attention elsewhere, while Providing dashboards of orders to customers addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Research for Design Strategy - Explore Design Strategy Research Methods
NEW QUESTION # 56
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?
Answer: A
Explanation:
The format of the design challenge statement is how might we + verb + user + need + context, which is a solution-free way of framing a problem or opportunity space. Option B reflects this format by asking how might we save our existing customers time by preemptively serving them the info they need to deflect customer support calls. Option A is an example of a user story, which is a solution-oriented way of expressing a user requirement. Option C is an example of a goal statement, which is a high-level way of expressing a desired outcome.
NEW QUESTION # 57
The design team at Cloud Kicks is making the case for analogous research as part of the design process for a brand new experience. What should analogous research help them accomplish?
Answer: B
Explanation:
Analogous research breaks conventional thinking by exposing designers to novel problem-solving approaches in parallel industries. In the Platform Strategy Designer context, this question belongs primarily to Value Design. In Value Design, the strategy designer links validated human needs to business outcomes and external context, then defines measurable signals that show whether the intended value is actually being created.
Analogous research deliberately looks outside the immediate industry for contexts that contain a structurally similar challenge. The purpose is not to copy another organization but to transfer useful principles, generate unexpected ideas, and expand empathy beyond familiar solutions. Here, Generate unexpected ideas and increase empathy. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Bring fun into an otherwise boring project. focuses attention elsewhere, while Explain a complex strategy to varied stakeholders. addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam:
select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Value Design
Official Salesforce Reference: Research for Design Strategy - Explore Design Strategy Research Methods
NEW QUESTION # 58
Cloud Kicks wants to improve its business model to be closer to its customers and provide quantifiable improvements to business efficiency. Which framework should be used to drive the success of the new business model?
Answer: B
Explanation:
Desirable, Feasible, Viable is the core design-thinking framework (balancing customer desirability, technical feasibility, and business viability) used to evaluate and drive a successful business model. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision. The desirability-feasibility-viability model deliberately balances three different questions: whether customers value the idea, whether the organization can deliver it, and whether the business can sustain it economically. Strong concepts sit at the intersection rather than optimizing only one dimension. Here, Desirable, Feasible, Viable is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Usable, Feasible, Cost-Effective focuses attention elsewhere, while Feasible, Viable, Impactful addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Salesforce Designer Quick Look
NEW QUESTION # 59
The design team at Cloud Kicks used qualitative research to uncover an opportunity to create a new line of sustainable footwear.
What should the strategy designer do to build a shared understanding and agreement among business leaders to move forward with this new initiative7
Answer: C
Explanation:
The strategy designer should share customer needs and tie them to business goals to build a shared understanding and agreement among business leaders to move forward with the new initiative of creating a new line of sustainable footwear. This helps demonstrate the value and relevance of the initiative, and how it aligns with the business vision and objectives. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/share-customer-needs-and-tie-them-to-business-goals
NEW QUESTION # 60
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