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Salesforce Service-Cloud-Consultant Exam is designed to evaluate the candidate's knowledge and skills in implementing Service Cloud solutions. Service-Cloud-Consultant exam consists of 60 multiple-choice questions that need to be completed within 105 minutes. Service-Cloud-Consultant Exam covers various topics including Service Cloud capabilities, designing solutions for Service Cloud, implementation of Service Cloud solutions, Service Console customization, and Service Cloud analytics.

Salesforce Certified Service cloud consultant Sample Questions (Q262-Q267):

NEW QUESTION # 262
Which feature of Salesforce Knowledge can be leveraged to create a customer-facing product information
website? Choose 2 answers.

Answer: A,B


NEW QUESTION # 263
Universal Containers wants Service Console users to be able to view and update product usage data that is stored in an external system.
Which two features should a consultant recommend to provide this functionality?
Choose 2 answers

Answer: A,B

Explanation:
Explanation
Salesforce Connect and External Objects are two features that can provide Service Console users with the ability to view and update product usage data that is stored in an external system. Salesforce Connect allows users to access data from external sources in real time without copying or syncing the data. External Objects are custom objects that map to data stored outside Salesforce. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.external_object_considerations.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.connect.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.external_object_define.htm&type=5


NEW QUESTION # 264
Universal Containers is preparing to implement Service Cloud for its global Support team. Requirements gathering sessions have resulted in a large set of required deliverables.
What should a consultant recommend as the next step?

Answer: B

Explanation:
Explanation
Identifying the requirements needed for initial GoLive is the recommended next step after gathering a large set of required deliverables for implementing Service Cloud. Identifying the requirements needed for initial GoLive involves prioritizing the requirements based on their importance, urgency, complexity, and dependency. This can help determine the scope and timeline of the project, as well as the resources and budget needed. Identifying the requirements needed for initial GoLive can also help avoid scope creep, manage expectations, and ensure a successful implementation. Verified References: Service Cloud Consultant Certification Guide & Tips, Project Management Best Practices


NEW QUESTION # 265
Cloud Kicks (CK) uses Service Cloud and Slack. For difficult cases, service agents want to create a swarm in Slack to pull in experts from multiple CK departments.
What should the consultant recommend to an agent who wants to launch a Slack Swarm?

Answer: B

Explanation:
For agents wanting to launch a Slack Swarm for difficult cases, recommending the creation of a Quick Action in Service Cloud is suitable. This Quick Action can be configured to initiate a swarm in Slack, pulling in experts from multiple departments efficiently, enhancing collaboration and problem-solving for complex cases.


NEW QUESTION # 266
A manager would like information on the knowledge base searches conducted by customers and call center
agents. Which two metrics are useful for identifying knowledge article effectiveness?
Choose 2 answers

Answer: A,C


NEW QUESTION # 267
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