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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Adoption and Analytics | 5% | - Reporting and dashboards - Engagement and adoption strategies - Moderation and community governance |
| Topic 2: User Creation and Authentication | 13% | - External user activation and permissions - Single Sign-On and identity providers - User provisioning methods |
| Topic 3: Customization Considerations and Limitations | 7% | - Performance and scalability - Declarative vs programmatic options - Limits and governor considerations |
| Topic 4: Sharing, Visibility, and Licensing | 17% | - License types and allocation - Sharing rules and external visibility - Data access and security model |
| Topic 5: Templates and Themes | 10% | - Lightning and Visualforce options - Template selection and configuration - Theme customization and design |
| Topic 6: Administration, Setup, and Configuration | 25% | - Site setup and activation - PRM and service integration - Deployment and migration |
| Topic 7: Experience Cloud Basics | 8% | - Platform capabilities and limitations - Experience types and use scenarios - Use cases and benefits of Experience Cloud |
| Topic 8: Branding, Personalization, and Content | 15% | - Personalization and targeted content - Content management and CMS integration - Branding and layout customization |
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NEW QUESTION # 163
Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its ownSales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.
Which two steps should UMS take at a minimum in order to meet the requirement?
Choose2 answers
Answer: C,D
Explanation:
To differentiate between the leads created by partners and the leads created by its own Sales team, UMS should create lead record types and page layouts for lead distribution. A record type is a way to offer different business processes, picklist values, and page layouts to different users based on their profiles. A page layout is a way to control the layout and organization of detail and edit pages in Salesforce. By creating lead record types and page layouts, UMS can customize the fields and values that are displayed to partners and Sales team members.
NEW QUESTION # 164
Northern Trail Outfitters (NIO) is considering how to manage its accounts for the B2B portion of its business.
NIO uses person accounts for its B2C business, and business accounts with related contacts for its B2B business. NTO has several B2B customer accounts that are very large. These accounts have child accounts that represent departments and opportunities at the department level that will needto be visible to users at the parent account level. NTO has Customer Community Plus licenses.
How should NTO manage its accounts in its Partner Community?
Answer: B
Explanation:
This option allows NTO to manage its B2B accounts with multiple levels of hierarchy and grant record access based on the account relationship. External Account Hierarchy is a feature that enables this functionality for Customer Community Plus users. With this feature, users can view and edit records associated with their own account andany child accounts in the hierarchy3
NEW QUESTION # 165
An administrator for Cloud Kicks wants to create a new partner user for an existing site.
Which step does the administrator need to perform right before providing user details and saving the user record?
Answer: C
NEW QUESTION # 166
Cloud Kicks (CK) has a subscription model to send new sneakers to customers every month. Customers log in to the CK site, where they can manage their accounts, manage and create cases, and submit refund claims. CK also provides access to articles from its Knowledge base.
Which template should CK use to give customers the access they need?
Answer: C
Explanation:
To give customers the access they need, CK should use the Account Portal template. The Account Portal template is a pre-built site that includes features such as account management, case management, and refund claims. CKcan use this template to provide self-service options to its customers, such as viewing and updating their account information, creating and viewing cases, and submitting refund claims. CK can also provide access to articles from its Knowledge base using the Knowledge component or the CMS Connect component.
NEW QUESTION # 167
Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation.
Othersubsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers
Answer: B,D
Explanation:
Two ways that Lightning Bolt can help DF accomplish this are A and B. Lightning Bolt is a framework that allows you to create and distribute industry-specific solutions that include prebuilt themes, templates, pages, components, and business logic. By using Lightning Bolt, DF can create a solution for its flower business that includes all the features and functionality they need for their communities. They can then distribute and reuse this solution for their subsidiaries or other customers who want to set up similar communities. This can help reduce implementation time and ensure consistency and quality across different communities.
NEW QUESTION # 168
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