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| Section | Weight | Objectives |
|---|---|---|
| Configuring Applications for Collaboration | 20% | - Collaboration Features
|
| Platform Overview and Navigation | 7% | - Platform Overview
|
| Data Migration and Integration | 15% | - Migration and Automation
|
| Database Management and Platform Security | 27% | - Database and Security Administration
|
| Instance Configuration | 11% | - Instance Personalization and Configuration
|
| Self Service and Automation | 20% | - Self-Service Features
|
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NEW QUESTION # 365
A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
Answer: B
NEW QUESTION # 366 
You are editing a new incident record and would like the Save" Dutton to be located on the Form header.
Which action would need to be taken for that button to appear?
Answer: A
Explanation:
To add the Save button to the form header, users need to turn on the system property glide.ui.save_button, which enables the Save button on all forms1. Users can navigate to All > System Properties > UI Properties and search for the property name, then set the value to true1. Alternatively, users can use the sys_properties.
list URL suffix and filter by the property name1.
References
* How to add or enable Save Button on all the forms across a Servicenow Instance - Support and Troubleshooting - Now Support Portal
NEW QUESTION # 367
On a Business Rule, the When setting determines at what point the rule executes. What are the options for specifying that timing?
Answer: C
Explanation:
In ServiceNow,Business Rulesare server-side scripts that executeat specific timesrelative to database operations. The"When" settingdetermineswhenthe Business Rule runs in relation to a record action (Insert, Update, Delete, Query).
Why is Option A Correct?Before
Executesbeforea record is saved to the database.
Used tovalidate data, modify values, or prevent an action(e.g., stopping an invalid update).
After
Executesaftera record is inserted, updated, or deleted.
Commonly used fortriggering notificationsor creating related records.
Async (Asynchronous)
Runsaftera database operation but executes inthe background.
Ideal forlong-running or performance-heavy tasks(e.g., integrating with external systems).
Display
Executesbefore a form loads, allowing modifications to fieldsbefore they are displayedto the user.
Typically used forpre-filling form fieldsbased on user roles or conditions.
Why Are the Other Options Incorrect?B. Prior to, Synchronous, on Update
"Prior to"is not a valid Business Rule execution timing.
"Synchronous"is a general term but isnot a specific execution timing optionin Business Rules.
"on Update"is a database operation,not an execution timing.
C: Insert, Update, Delete, Query
These aredatabase operationsthat trigger Business Rules,not execution timings.
Execution timing determineswhen(before, after, etc.), while these determinewhat triggers it.
D: Before, Synchronous, Scheduled Job, View
"Synchronous"is not a Business Rule timing option.
"Scheduled Job"refers toScheduled Jobs(not Business Rules).
"View"is a UI-related concept,not a Business Rule execution timing.
ServiceNow Business Rules - How They Work
ServiceNow Best Practices - Business Rule Execution Timing
ServiceNow Developer Documentation - Before, After, Async, and Display Business Rules References to Official Certified System Administrator (CSA) Documentation:
NEW QUESTION # 368
What are the three key tables in an enterprise CMDB? (Choose three.)
Answer: B,D,G
NEW QUESTION # 369
When a flow runs an action, it generates a runtime value, which stays the same for the duration of the flow. What is the name of this runtime value?
Answer: E
Explanation:
In ServiceNow Flow Designer, when an action is executed within a flow, it generates a runtime value that remains consistent throughout the flow execution. This value is known as a data pill runtime value.
🔹 Understanding Data Pill Runtime Values:
Definition: A data pill represents dynamic data retrieved from a trigger, action, or step in a flow.
Behavior: When a flow runs an action, it produces a data pill that stores the generated value. This value remains unchanged for the duration of the flow's execution.
Usage: These values can be used in conditions, other actions, or as inputs to subsequent steps.
🔹 Key Features of Data Pills in Flow Designer:
Persistency: The data pill's value remains the same throughout the flow's execution.
Accessibility: Data pills can be referenced throughout different actions in the flow.
Dynamic Population: Data pills dynamically capture runtime values, eliminating the need for hardcoding.
🔹 Example Scenario:
Suppose a flow is triggered when a new incident is created. The incident's sys_id is stored as a data pill and can be referenced in subsequent actions, such as sending an email notification or updating the record.
📌 Reference:
ServiceNow Docs: Understanding Data Pills in Flow Designer
ServiceNow Flow Designer Training: Flow Designer Basics
NEW QUESTION # 370
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