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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Work Order Management25%- Manage work orders lifecycle
  • 1. Create and manage work orders
    • 2. Manage incidents and service tasks
      Schedule and Dispatch Work20%- Resource scheduling
      • 1. Use schedule board
        • 2. Optimize scheduling and routing
          Field Service Mobile and Customer Experience20%- Mobile app configuration
          • 1. Enable offline capabilities
            • 2. Configure Field Service mobile app
              - Customer engagement
              • 1. Service feedback management
                • 2. Customer communication workflows
                  Manage Inventory and Assets15%- Inventory management
                  • 1. Track customer assets
                    • 2. Manage products and stock
                      Configure Dynamics 365 Field Service20%- Configure Field Service settings
                      • 1. Set up Field Service parameters
                        • 2. Configure organizational units and resources

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                          Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q212-Q217):

                          NEW QUESTION # 212
                          Your company has a requirement to use the out-of-the-box Resource types to categorize Active Bookable Resource types. The company wants to ensure easy Dynamics 365 upgrades as needed.
                          You need to ensure that you only use the appropriate Resource types.
                          Which types are available for your use? To answer, drag each description on the left to the appropriate column on the right. Each description may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
                          NOTE: Each correct selection is worth one point.

                          Answer:

                          Explanation:


                          NEW QUESTION # 213
                          You are assigned to a Microsoft Dynamics 365 Field Service implementation for a Gym & Fitness company.
                          You need to distribute a survey to any customers who sign up for a monthly subscription. The Customer Experience Manager wants to send the survey with a custom email address instead of using the default Dynamics 365 Customer Voice survey email address.
                          Which two actions should you perform? Each answer presents a complete solution.
                          NOTE: Each correct selection is worth one point

                          Answer: A,C


                          NEW QUESTION # 214
                          DRAG DROP
                          You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
                          You need to complete the remaining steps to prepare your work order data for optimization.
                          Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
                          Select and Place:

                          Answer:

                          Explanation:

                          Section: Schedule and dispatch work orders
                          Explanation:
                          https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration


                          NEW QUESTION # 215
                          Your client wants to build some workflows to automate certain approvals.
                          You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
                          Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          Answer:

                          Explanation:

                          Explanation:


                          NEW QUESTION # 216
                          You are implementing Microsoft Dynamics 365 Field Service.
                          Your organization is using the Dynamics 365 Field Service mobile app as a standalone application. There are no integrations planned for the first year. You realize all the products in the Main Warehouse have product inventory records, however, the quantity On Hand for all are set to 0.
                          You need to update the quantity on hand of all the products within the Main Warehouse.
                          What should you do?

                          Answer: C


                          NEW QUESTION # 217
                          ......

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