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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
  • 1. Focus on value
    • 2. Optimize and automate
      Topic 2: Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
      • 1. Service validation and testing
        • 2. Business analysis
          • 3. Information security management
            • 4. Deployment management
              • 5. Architecture management
                Topic 3: Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                • 1. Feedback loops and continual improvement
                  • 2. Customer and stakeholder value
                    Topic 4: Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
                    • 1. Operating and improving digital products
                      • 2. Designing and delivering digital products
                        Topic 5: Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                        • 1. Digital technology and digital organizations
                          • 2. The characteristics of high-velocity IT

                            >> ITIL-4-HVIT Fragen Und Antworten <<

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT ITIL-4-HVIT Prüfungsfragen mit Lösungen (Q42-Q47):

                            42. Frage
                            A sales team is thinking of implementing a new customer relationship management (CRM) service to increase revenue and improve the customer experience. The sales manager has asked the provider of the CRM service to describe how the service will support the team's goals.
                            Which are the TWO BEST examples the service provider can present as evidence that value had been realized?
                            The sales team will be able to:
                            1. Use data analytics to sell more products to its customers
                            2. Send customers quick and personalized responses to enquiries
                            3. Receive training on the basic features of the service
                            4. Provide more frequent reports to the sales manager

                            Antwort: B

                            Begründung:
                            Value realization is shown when the CRM directly supports business goals. Using data analytics to sell more products (1) increases revenue, and sending quick, personalized responses to enquiries (2) improves customer experience. These directly demonstrate value creation for the sales team.


                            43. Frage
                            An organization has recently received feedback from its employees that many key applications are missing important functionality or are too difficult to use.
                            How can the 'software development and management' practice help address the situation?

                            Antwort: C

                            Begründung:
                            The software development and management practice ensures that applications are designed, built, and maintained to meet both current and evolving business needs. By continuously aligning applications with organizational requirements and quality criteria, it helps ensure that software remains usable, functional, and fit for purpose, directly addressing issues of missing functionality and poor usability.


                            44. Frage
                            An organization is experiencing significant cultural change as a result of introducing Agile and DevOps practices.
                            How can managers use Toyota Kata to help employees adjust to these different ways of working?

                            Antwort: A

                            Begründung:
                            Toyota Kata focuses on developing adaptive thinking and continuous improvement through structured routines and coaching. By encouraging the practice of routines, managers help employees gradually shift from old working habits to new ones in Agile and DevOps environments. This iterative learning approach supports behavior change through repetition, reflection, and experimentation rather than rigid planning or directive control.


                            45. Frage
                            Which statement about safety culture is CORRECT?

                            Antwort: A

                            Begründung:
                            A safety culture in high-velocity IT encourages learning from failures rather than punishing them.
                            By treating failures as opportunities for improvement, organizations can identify weaknesses, adapt processes, and improve system resilience over time, which is essential for continuous improvement and safe experimentation.


                            46. Frage
                            An organization releases a new feature to five percent of its users first, monitors service behaviour and user feedback, and only then extends the release to all users.
                            Which type of deployment approach is this?

                            Antwort: D

                            Begründung:
                            A canary release exposes a change to a small subset of users or infrastructure before full rollout.
                            This limits the blast radius of any defect, provides live feedback on real usage, and allows rapid rollback, supporting both fast development and resilient operations.


                            47. Frage
                            ......

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