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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Predictive and Generative AI | 13% | - Use AI tools in Sales Cloud and Agentforce for Sales - Apply Trusted AI Principles and ethical guidelines |
| Topic 2: Practical Application of Sales Cloud Expertise | 33% | - Apply security models: sharing rules, role hierarchy, Account/Opportunity Teams - Configure Products, Price Books, Quotes, and multi-currency settings - Leverage Campaigns and integration tools - Build end-to-end sales processes from Lead to Close |
| Topic 3: Sales Lifecycle | 23% | - Design reports and dashboards based on KPIs - Analyze sales and marketing processes - Select appropriate features: Sales Engagement, Territory Management, Forecasting, Einstein AI |
| Topic 4: Implementation Strategies | 15% | - Plan deployment and post-implementation improvements - Translate business requirements and KPIs into Sales Cloud solutions - Align sales processes with organizational goals |
| Topic 5: Data Management | 15% | - Data migration and integration considerations - Manage data governance and maintenance - Ensure data quality and scalability |
| Topic 6: Consulting Practices | 14% | - Project management and delivery lifecycle - Facilitate successful engagements and adoption - Discovery, requirement analysis, and solution design |
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NEW QUESTION # 87
Cloud Kicks is utilizing Advanced Currency Management. The sales director submitted a request to display to total amount of all the open opportunities related to the Account page layout. How should the should consultant implement a solution to meet the requirement?
Answer: B
NEW QUESTION # 88
Universal Containers has been using Sales Cloud for the last 5 years to manage leads, accounts, contacts, and opportunities.
The SVP of sales recently attended a conference and learned about Sales Cloud Einstein features. The SVP is very interested in Einstein Lead Scoring and Einstein Deal Insights. The SVP hired a consultant to create an implementation immediately.
Which step should the consultant take first?
Answer: C
Explanation:
Before implementing Einstein features such as Einstein Lead Scoring and Einstein Deal Insights, it is essential to run the Einstein Readiness Assessor. This tool evaluates the Salesforce org's data to determine whether it meets the requirements for these Einstein features, ensuring that they will provide accurate and actionable insights.
* Assessing Data Readiness: The Einstein Readiness Assessor checks if the data quality and quantity are sufficient for Einstein's AI-driven insights, which is crucial for accurate scoring and predictions.
* Informed Implementation Planning: Running the readiness assessment in a sandbox allows the consultant to understand any adjustments needed before enabling the features in production.
Option B (enabling Einstein Activity Capture in a developer org) and Option C (enabling both features in production) should be done only after confirming readiness. For more information, see the Einstein Readiness Assessor documentation.
NEW QUESTION # 89
Cloud Kicks wants product engineers to collaborate directly on specific opportunities by being added as team members with defined roles and access levels. What should the consultant recommend?
Answer: B
NEW QUESTION # 90
Cloud Kicks want to track the return on investment (ROI) of its marketing campaigns for trade shows and customer webinars.
What should the consultant recommend?
Answer: B
Explanation:
Campaign Influence allows tracking multiple marketing campaigns that have impacted an opportunity, making it an ideal solution for measuring the ROI of marketing efforts such as trade shows and webinars. By enabling Campaign Influence, Cloud Kicks can associate opportunities with one or more campaigns, thus measuring the influence and ROI of each campaign.
* Tracking Campaign ROI: Campaign Influence enables users to see how campaigns contribute to closed deals. It allows for custom attribution models, giving flexibility in how influence is measured.
* Visibility on Opportunity Records: By adding Campaign Influence to the Opportunity page layout, sales reps can easily view which campaigns influenced an opportunity, which supports ROI analysis.
Option A (Primary Campaign Source) limits tracking to a single campaign, and Option C (creating a custom field) would not provide the multi-campaign tracking flexibility available with Campaign Influence. For more on setting up and using Campaign Influence, refer to Salesforce Campaign Influence documentation.
NEW QUESTION # 91
Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them. What should the consultant recommend to fill in the missing franchises?
Answer: B
NEW QUESTION # 92
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