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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | ServiceNow Certified Implementation Specialist - Human Resources |
| Exam Number: | CIS-HR |
| Related Certifications: | ServiceNow Certified System Administrator |
| Passing Score: | 70% |
| Available Languages: | English |
| Certificate Validity Period: | 2 years (requires recertification) |
| Real Exam Qty: | 60-70 |
| Exam Price: | $150 USD |
| Exam Format: | Multiple choice, Multiple select |
| Exam Duration: | 120 minutes |
| Sample Questions: | ServiceNow CIS-HR Sample Questions |
| Exam Way: | Online proctored exam through ServiceNow exam vendor (PSI) |
| Pre Condition: | ServiceNow Certified System Administrator certification is strongly recommended |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification/certified-implementation-specialist/hr.html |
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ServiceNow is a leading cloud-based platform that provides digital workflows, IT service management, and operational intelligence to businesses all over the world. The platform offers a range of modules to help organizations automate their operations and improve their overall efficiency. One of the most popular modules of the ServiceNow platform is the Human Resources (HR) module. To help organizations take full advantage of the HR module and its capabilities, ServiceNow offers the CIS-HR (Certified Implementation Specialist-Human Resources) certification exam.
The CIS-HR Certification provides several benefits to professionals and organizations. It demonstrates a professional's knowledge and skills in implementing and managing the ServiceNow Human Resources module, which can enhance their career opportunities and earning potential. For organizations, having certified professionals on their team can improve the efficiency and effectiveness of their HR processes, resulting in better employee experiences and increased productivity.
NEW QUESTION # 124
What determines when the HR Chat queue is available?
Answer: B
Explanation:
The availability of the HR Chat service to employees is not indefinite; it is governed by operational hours defined within the system. Specifically, the Schedule field on the Queues record determines when the HR Chat queue is active and available for employees to join. By linking a specific schedule (e.g., " 8-5 Weekdays
" ) to the HR Chat queue, the system can automatically show or hide the chat option on the Employee Center based on whether agents are currently scheduled to be online. This prevents employees from initiating chats when no support is available, helping to manage expectations and improve the user experience. If an employee attempts to access chat outside of these hours, the system can be configured to redirect them to other self-service options or indicate that the live support team is currently offline.
NEW QUESTION # 125
What is the difference between a configuration and a customization?
Answer: B
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_question&sys_id=336d8be9db9cdbc01dcaf3231f9619bd
NEW QUESTION # 126
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
NEW QUESTION # 127
Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?
Answer: C
Explanation:
Explanation
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/c_HRProfileEditableFieldConfig.html
NEW QUESTION # 128
When using Agent workspace for Case Management, how can the maximum default size of 30MB for an Employee Document be changed?
Answer: B
Explanation:
By default, the Employee Document Management (EDM) application limits the size of document uploads in Agent Workspace to 30MB to optimize performance. To adjust this limit, an administrator must navigate to Employee Document Properties and modify the setting for " maximum file upload size in megabytes " .
This property specifically controls the threshold for documents being attached to HR Profiles or Cases within the Workspace environment. While there are global system properties for general file attachments, EDM uses its own specific properties to provide granular control over the document filing system. Increasing this size might be necessary for large historical files or bundled employee records, but it must be balanced against storage costs and upload speeds. Changing this property ensures that HR agents can successfully upload all required documentation during the case fulfillment process.
NEW QUESTION # 129
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