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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Solution Design and Business Logic | 28% | - Design Experience Cloud site architecture (themes, templates, branding) - Design data access and visibility rules - Configure navigation, menus, and site structure - Implement security model (profiles, permission sets, sharing rules) - Set up and manage CMS content and files - Configure Lightning Web Components for customizations |
| Topic 2: Analytics and Monitoring | 13% | - Implement error handling and logging - Conduct user feedback collection and optimization - Monitor site performance and user engagement - Configure Site.com analytics and reporting |
| Topic 3: Implementation and Integration | 28% | - Build and configure Experience Builder pages and components - Integrate external systems via APIs and connected apps - Configure email and notification templates - Implement Einstein bots and chat functionality - Configure SSO and authentication providers - Implement search functionality and content tagging |
| Topic 4: Change Management and Training | 13% | - Develop user adoption strategy and documentation - Define support processes and escalation paths - Create training materials and end-user guides - Plan and execute change management activities |
| Topic 5: Discovery and Scoping | 18% | - Define scope and create solution design - Understand customer business objectives and challenges - Identify key stakeholders and user personas - Assess organizational readiness for digital transformation |
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NEW QUESTION # 31
Northern Trail Outfitters has an Experience Cloud site using the Customer Service template. They have noticed that many questions take a long time to receive a response or go completely unanswered.
Which functionality would allow questions to get internal visibility?
Answer: A
Explanation:
This functionality allows UMS to create a case from aquestion that has not received a response or has received an unsatisfactory response. UMS can enable this functionality from Experience Builder settings and specify the criteria for escalating a question, such as the number of days without a reply or the number of downvotes. UMS can also assign a queue or an owner for the escalated cases and notify them by email.
NEW QUESTION # 32
Cloud Kicks (CK) is planning to introduce a User Acceptance Testing (UAT) process to ensure quality. UAT will take place In Partial and Full sandboxes. OC has also set up the Salesforce content Delivery Network (CDN) for its domain in production environment.
What should CK keep in mind about salesforce CDN?
Answer: A
Explanation:
CK should keep in mind that Salesforce CDN is not supported in sandbox environments. Salesforce CDN is a feature that allows CK to improve the performance of its site by caching static resources on servers that are closer to CK's site visitors. However, this feature is only available in production environments and not in sandbox environments, such as Partial and Full sandboxes. Therefore, CK should not use Salesforce CDN for its UAT process.
NEW QUESTION # 33
Cloud Kicks has noticed its new Experience Cloud site is taking a long time to load.
Which tool should the system administrator use to troubleshoot the problem?
Answer: C
Explanation:
To troubleshoot the problem of the site taking a long time to load, the system administrator should use Salesforce Community Page Optimizer. This is a tool that analyzes the performance of an Experience Cloud site and provides recommendations for improving the page load time. The tool checks for issues such as component density, image size, caching settings, and network latency.
NEW QUESTION # 34
Ursa Major Solar (UMS) has a discussion thread on its Experience Cloud site for customers to provide feedback on the company's latest product release. To help ensure new members understand what the discussion thread is meant for and to monitor their first posts, UMS would like to approve the first post of any new member who has joined within 7 days or less.
What is needed to configure this?
Answer: A
Explanation:
This option allows UMS to approve the first post of any new member who has joined within 7 days or less.
UMS can create a moderation rule that applies to posts and comments, and specify the member criteria as
"Joined Date is within last 7 days". UMS can alsochoose the action as "Require Approval" and assign a moderator group to review and approve the posts.
NEW QUESTION # 35
A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.
What are the two ways the consultant should associate the articles with topics?
Choose 2 answers
Answer: B,D
Explanation:
Two ways the consultant should associate the articles with topics are A and D. Topics are keywords or phrases that help users find and organize content in Experience Cloud sites. To associate articles with topics, you can select the appropriate topics on the Knowledge tab within Lightning Experience, which allows you to view and edit articles in a list or Kanban view. You can also manually add one or more topics to each article within Workspaces, which allows you to create and manage articles in a collaborative environment.
NEW QUESTION # 36
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