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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

Topic	Details
Topic 1	AI and Arbitration: Explores AI-powered action arbitration, prioritization, and using business levers for action selection.
Topic 2	Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 3	Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 4	Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 5	Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 6	Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.

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Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q27-Q32):

NEW QUESTION # 27
MyCo, a telecom company, wants to start promoting data plan offers through SMS to qualified customers.
The marketing team needs to ensure that the outbound run always uses the latest customer information.
What do you configure to implement this requirement?

A. Run the starting population segment daily.
B. Select a different audience sample with a similar profile.
C. Trigger an external Extract-Transform-Load (ETL) process.
D. Select the Refresh the audience checkbox.

Answer: D

NEW QUESTION # 28
An outbound run identifies 150 Standard card offers, 75 on email, and 75 on the SMS channel. If the following volume constraint Is applied, how many actions are delivered by the outbound run?

A. 75 SMSes and 25 emails
B. 0
C. 75 emails 25 SMSes
D. 1

Answer: D

NEW QUESTION # 29
MyCo, a mobile company, uses Pega Customer Decision Hub'" to display offers to customers on its website. The company wants to present more relevant offers to customers based on customer behavior. The following diagram is the action hierarchy in the Next-Best-Action Designer.

The company wants to present offers from both the groups and arbitrate across the two groups to select the best offer based on customer behavior.
As a decisioning architect, what must you do to present offers from the two groups'

A. Enable an engagement policy for the second group.
B. Map a real-time container to the Top-level or Issue-level.
C. Create a decision strategy at the Issue-level.
D. Set contact limits for both the groups.

Answer: B

NEW QUESTION # 30
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on Its website to promote new offers to each customer.
Place the events in the sequential order.

Answer:

Explanation:

1 - The website invokes the real-time container before loading the account page.
2 - Customer Decision Hub evaluates offers from the associated issue/group.
3 - Customer Decision Hub returns the resulting offer details to the website.
4 - The website loads the account page with the content returned by Customer Decision Hub.

NEW QUESTION # 31
U+ Bank implemented multiple customer journeys for Its customers. The goal of the bank Is to present the most relevant action for the customer to increase the chance of a positive outcome. U+ Bank is sure that customers see the next best action, regardless of the current journey that they are in.
Which statement is true about customer journeys in Pega Customer Decision Hub?

A. Customers can participate in multiple customer journeys simultaneously.
B. Active customer journeys become inactive when Pega AI detects a better action outside the journey.
C. Actions outside a customer journey are upweighted to ensure that the system also takes them into consideration.
D. Customers are placed in all available customer journeys from the start to ensure that the system takes all actions into consideration.

Answer: A

NEW QUESTION # 32
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