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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Section	Objectives
Topic 1: Industry Process Automation	- Customer Lifecycle Management - Service and Provisioning Workflows
Topic 2: Order Management and CPQ	- Product Catalog and Pricing Configuration - Order Capture and Fulfillment Flows
Topic 3: Communications Cloud Fundamentals	- Industry Cloud Overview and Use Cases - Communications Industry Data Model
Topic 4: OmniStudio (Vlocity) Capabilities	- OmniScripts and Guided Experiences - FlexCards and UI Composition - DataRaptors and Integration Procedures
Topic 5: Integration and Extensibility	- Salesforce APIs and Integration Patterns - External System Data Synchronization

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Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q64-Q69):

NEW QUESTION # 64
Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

A. Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number
B. Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number
C. Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number
D. Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.

Answer: A

NEW QUESTION # 65
A developer has modified the EPC price amount of one mobile device using the product designer from communication cloud. After the price have been changed the developer wants to check the previous EPC price amount to track pricing matrices and get some forecast matrices. How can developer check the previous price amount on the mobile device?

A. Creating a new customer field on price list Entry and populating it with the trigger that was created before changing the price
B. Use the versioning feature and comparing the prices for the version product after having enabled the feature
C. Use price list history checking the changes done after having enabled the track field history on the Price list entry object
D. Use EPC project feature checking the changes done for the defaulted project after having enable the feature

Answer: C

Explanation:
To track previous price amounts after changes, using price list history is the most effective method. This involves enabling field history tracking on the Price List Entry object in Salesforce, which allows for monitoring and recording changes to specified fields, including price amounts. This feature provides a historical view of price changes over time, aiding in pricing analysis and forecasting.References:Salesforce documentation on enabling field history tracking and managing price list entries.

NEW QUESTION # 66
UC telecom has requirement to allow customer to upgrade or downgrade from their existing plan from two play pack to three play packs and vise versa Which three are the key offering provided by the change of plan feature in communication cloud.

A. History of subscription updates and traceability
B. Customer can choose their plan from all pricing books.
C. Service Continuity
D. Supported by digital commerce API
E. Migrating in/out from bundle offer

Answer: A,C,E

Explanation:
The Change of Plan feature in Communication Cloud offers key capabilities including History of subscription updates and traceability (A), ensuring Service Continuity (C), and supporting Migrating in/out from bundle offers (D). These features enable customers to upgrade or downgrade their plans while maintaining service continuity and providing a clear history of changes for better customer management.References:Salesforce Communication Cloud documentation on subscription management and change of plan features.

NEW QUESTION # 67
UC is communications service provider using communication cloud. UC have one callout to the activation system per mobile services and then one calls out to the billing system per item decomposed. How should consultant configure the orchestration to meet the requirement

A. Create two orchestration plan definition with single orchestration item definition, each orchestration dependency on orchestration item. Set the scope of activation orchestration plan to order and scope of the billing orchestration item to order line item
B. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to order item and the scope of the billing orchestration item to global
C. Create an orchestration plan definition with two orchestration item definition with an orchestration dependency between activation orchestration item to main order item and the scope of the billing orchestration item to order
D. Create two orchestration plan definition with single orchestration item definition, each orchestration item Set the scope of activation orchestration plan to order and scope of the billing orchestration item to global.

Answer: B

Explanation:
To meet the requirement of one callout to the activation system per mobile service followed by a callout to the billing system per item, configuring an orchestration plan with two orchestration items and an orchestration dependency (A) is recommended. This setup ensures that the activation process is completed before billing information is processed, maintaining the correct order of operations.References:Salesforce Communication Cloud Order Management documentation on orchestration plan configuration.

NEW QUESTION # 68
T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.
UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

A. Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.
B. Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website
C. Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.
D. Manage product catalog in communication cloud and periodically synchronize the web channels automatically

Answer: C

NEW QUESTION # 69
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