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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Customization, Productivity and Analytics	10%	- Application Composer and extensions - OTBI reporting and integration basics - SmartText, hotkeys and audit features
Omnichannel Communications	15%	- Media toolbar and agent notifications - Email, chat and CTI configuration - Work routing and queue setup
Fusion Service Overview and Setup	15%	- Functional Setup Manager (FSM) usage - Security model, roles and access control - Service configuration basics
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access
Service Request Management	25%	- Milestones and action plans - SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q38-Q43):

NEW QUESTION # 38
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management language locales
B. Knowledge management article links
C. Default chat channel preferences
D. Product and category filtering
E. Default notification preferences
F. Service request links
G. Default timezone
H. Default communication preferences

Answer: A,B,D,F

NEW QUESTION # 39
Which three subobject functions are included in the REST API for Service Requests (SRs)?

A. Update resource manager
B. Delete message
C. Delete activity
D. Update SR reference
E. Update resource member

Answer: C,D,E

NEW QUESTION # 40
Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A. The configured frequency to retrieve emails is too long.
B. Incoming messages have a custom filter.
C. Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
D. An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.

Answer: B

NEW QUESTION # 41
A service agent can create tasks from different system areas.
Identify three modules where a service agent can create and associate tasks.

A. Social network
B. Notes
C. Service requests
D. Sales opportunities
E. Contacts

Answer: A,C,D

NEW QUESTION # 42
Which four statements are correct about hotkeys for Action Commands?

A. They have default values.
B. They allow a user to copy a service request.
C. They allow a user to forward a service request.
D. They can all be modified.
E. They allow a user to escalate a service request.
F. They can be assigned to a custom action script.

Answer: A,C,D,E

NEW QUESTION # 43
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