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| Section | Weight | Objectives |
|---|---|---|
| Implementation | 38% | - Industry-specific component setup - License and access management - Contract management configuration - Product and pricing configuration - Order Capture setup - Data migration and integration - Post-sales process enablement - Initial setup and configuration |
| Solution Design | 36% | - Define future state architecture - Validate data model fitment - Design future state business processes - Define security and data access model - Understand deployment tools and best practices - Map Energy and Utilities Cloud components to requirements |
| Test and Deploy | 13% | - User acceptance testing management - Testing strategy and scenario design - Deployment planning and execution |
| Discovery | 13% | - Document customer business needs, value and vision - Identify gaps between requirements and standard capabilities - Understand current state architecture |
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NEW QUESTION # 48
Which are the two essential deployment steps for migrating Utilities Self Serve Portal from one org to another?
Choose 2 answers
Answer: A,D
NEW QUESTION # 49
A customer is ready to install the managed package for Energy and Utilities Cloud.
Which two Product Schedules settings must be enabled for all products as a prerequisite step for a successful installation?
Answer: B,C
Explanation:
Prior to installing the managed package for Energy and Utilities Cloud, two critical Product Schedules settings must be enabled for all products to ensure a successful installation: Product Scheduling and Quantity Scheduling. These settings are prerequisite steps that enable the system to handle and manage the scheduling of products over time, crucial for the energy and utilities sector where products and services often have associated schedules for delivery, usage, and billing. Ensuring these settings are enabled allows for the seamless integration and functionality of the Energy and Utilities Cloud package with the existing Salesforce environment. Reference = Salesforce's setup and installation guides for Energy and Utilities Cloud specifically mention the requirement to enable Product Scheduling and Quantity Scheduling as part of the preparation steps before package installation. This information can be found in the Salesforce Help documentation related to product schedules: https://help.salesforce.com/articleView?id=products_schedules_overview.htm&type=5
NEW QUESTION # 50
An energy company provides gas and electricity services to some of its customers, but not all When a new customer moves in, what object is used to determine what type of service is available at the premise?
Answer: B
Explanation:
In Salesforce Energy and Utilities Cloud, the Service Point object is used to determine the type of service available at a premise. This object represents a physical location where utility services are delivered, such as electricity or gas. By associating service points with specific types of utility services, energy companies can effectively manage and track the availability of different services for new and existing customers. This enables precise and efficient service provisioning, ensuring that customers receive the appropriate utility services based on their location and service point characteristics. Reference = The Salesforce Energy and Utilities Cloud documentation provides detailed information on the data model, including the role of the Service Point object in managing utility service delivery and availability: https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta/industries_energy_and_utilities/
NEW QUESTION # 51
An energy customer has purchased a new home and needs to transfer their service.
Which object needs a new record created to track service at the new location?
Answer: C
NEW QUESTION # 52
An energy company is building a Customer 360 view for its call center agents. They start with the Energy and Utilities Cloud Contact Center Console but need to make modifications.
Which tools are primarily used to create and modify this console?
Answer: A
NEW QUESTION # 53
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