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| Section | Objectives |
|---|---|
| Requirements Gathering and User Stories | - User stories and acceptance criteria
|
| Solution Assessment and Validation | - Solution evaluation
|
| Customer and Business Analysis | - Stakeholder identification and engagement
|
| Agile Methodology in Business Analysis | - Backlog and sprint participation
|
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NEW QUESTION # 134
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements Which document should the BA use?
Answer: C
Explanation:
Explanation
The document that the BA should use is a journey map. A journey map is a visual representation of a user's experience with a product or service over time. It shows the user's actions, thoughts, feelings, pain points, and touchpoints at each stage of their journey. A journey map helps to understand the user's needs, expectations, challenges, and opportunities from their perspective, and identify areas for improvement or innovation in the product or service. In this case, the BA wants to improve the UX of marketing employees who manage webinar data. A journey map can help the BA to understand how marketing employees interact with Salesforce Campaigns at each stage of their webinar management process, what are their pain points and frustrations with the existing functionality, and what are their desired outcomes and goals. References:
https://trailhead.salesforce.com/en/content/learn/modules/business-analysis-user-research/create-a-journey-map
NEW QUESTION # 135
The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an upcoming Experience Cloud implementation.
Which characteristics make a user story successful?
Answer: C
NEW QUESTION # 136
Northern Tail Outfitters has fixed a business analyst (BA to help revamp the order management process.
During the backlog regiment session, the BA discovers the few user satires are no longer needed.
What should the BA do next?
Answer: C
Explanation:
This answer states that reviewing these user stories in the backlog at the next sprint retrospective is what the BA should do next after discovering that a few user stories are no longer needed for revamping the order management process at NTO. User stories are short descriptions of a feature or a functionality from a user's perspective. Backlog is a list of user stories that need to be prioritized and completed for a project or a product. Sprint retrospective is a meeting or a workshop where the project team reviews and reflects on their performance and progress in the previous sprint. Reviewing these user stories in the backlog at the next sprint retrospective means that the BA discusses and evaluates these user stories with the project team to determine if they are still relevant, valuable, or feasible for revamping the order management process. Reviewing these user stories in the backlog at the next sprint retrospective is what the BA should do next after discovering that a few user stories are no longer needed because it helps the BA to update and maintain the backlog, and to ensure that the user stories align with the project scope and goals. References: https://trailhead.salesforce.com
/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories-to-capture-requirements
NEW QUESTION # 137
What are the business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle?
Answer: A
Explanation:
The business analyst's responsibilities during the analyze phase of the Salesforce implementation lifecycle are to gather business requirements, create process maps, and write user stories. These activities help the business analyst understand the current state, future state, and gaps of the business processes and translate them into clear and actionable requirements for the solution design and development teams. Completing testing, building training materials, and eliciting requirements for the next iteration are responsibilities during the validate phase of the Salesforce implementation lifecycle. Creating a data dictionary, writing end user documentation, and reviewing test scripts are responsibilities during the prepare phase of the Salesforce implementation lifecycle.
References:
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/understand-the-s
https://trailhead.salesforce.com/content/learn/modules/business-analysis-for-salesforce-projects/analyze-business
NEW QUESTION # 138
Northern Tail Outfitters has fixed a business analyst (BA to help revamp the order management process.
During the backlog regiment session, the BA discovers the few user satires are no longer needed.
What should the BA do next?
Answer: C
Explanation:
This answer states that reviewing these user stories in the backlog at the next sprint retrospective is what the BA should do next after discovering that a few user stories are no longer needed for revamping the order management process at NTO. User stories are short descriptions of a feature or a functionality from a user's perspective. Backlog is a list of user stories that need to be prioritized and completed for a project or a product.
Sprint retrospective is a meeting or a workshop where the project team reviews and reflects on their performance and progress in the previous sprint. Reviewing these user stories in the backlog at the next sprint retrospective means that the BA discusses and evaluates these user stories with the project team to determine if they are still relevant, valuable, or feasible for revamping the order management process. Reviewing these user stories in the backlog at the next sprint retrospective is what the BA should do next after discovering that a few user stories are no longer needed because it helps the BA to update and maintain the backlog, and to ensure that the user stories align with the project scope and goals. References:
https://trailhead.salesforce.com/en/content/learn/modules/salesforce-business-analyst-quick-look/use-user-stories
NEW QUESTION # 139
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