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Cisco 700-805 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Customer Success10%- Define customer success
- Explain customer journey & IT purchasing models
Topic 2: Roles and Responsibilities30%- Explain renewals tasks and success metrics
- Describe Renewals Manager role and integration
Topic 3: Business Acumen30%- Evaluate products and services to meet customer goals
- Interpret key financial terms (e.g., CAPEX, OPEX)
- Describe renewal cycle and risk action planning
Topic 4: Customer Success Foundation10%- Define customer experience
- Describe recurring revenue financial terms
- Explain recurring revenue financial implications
- Explain the stages of the customer lifecycle
Topic 5: Cisco Tools and Processes20%- Explain Smart Accounts & Smart Licensing
- Describe CX Portfolio and deal management processes

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Cisco Renewals Manager Sample Questions (Q24-Q29):

NEW QUESTION # 24
Which statement is the most accurate description of the Health Index?

Answer: D

Explanation:
the Health Index is:
* An ongoing measurement of several key customer health indicators, such as adoption, satisfaction, retention, and expansion
* A tool that helps Cisco and partners monitor and improve customer outcomes and experiences
* A score that ranges from 0 to 100, where higher scores indicate better health References: 1: Customer Health Index - Cisco


NEW QUESTION # 25
What is the primary measurement of success for a Renewals Manager?

Answer: C


NEW QUESTION # 26
A sales team completes a Land transaction without involving the CS or Renewals teams. What is the downstream impact on the customer lifecycle?

Answer: A

Explanation:
When Customer Success and Renewals are excluded from the Land stage, the organization loses the opportunity to establish lifecycle continuity from the beginning. The most significant downstream consequence is that adoption barriers, customer-health concerns, and renewal risks are likely to be discovered much later, when less time remains to correct them.
Cisco ' s lifecycle approach depends on coordinated participation across Sales, Customer Success, Renewals, Technical, and Operations functions. During Land, teams should establish the customer ' s intended business outcomes, use cases, success criteria, ownership, entitlement structure, and lifecycle handoffs. The current Cisco Renewals Manager v2.0 blueprint specifically identifies the RM as the Renewal Lead across the LAER lifecycle and requires stakeholder alignment to maintain renewal readiness and prevent execution gaps. It also emphasizes the proactive T+ renewal approach, under which renewal protection begins well before the formal T-minus renewal window.
If CS is excluded, the customer may enter Adopt without clear success criteria or structured adoption management. If Renewals is excluded, contract architecture, Installed Base integrity, stakeholder ownership, and early renewal-risk visibility may also be inadequate. These deficiencies often remain hidden until T-120 or later.
Option B is not an automatic consequence of missing lifecycle participation. Option C incorrectly assumes technical onboarding cannot occur without CS/Renewals involvement. Option D is an unrelated quoting- specific issue.
Therefore, the key lifecycle impact is late discovery of adoption and renewal risks, making A correct.


NEW QUESTION # 27
A critical hardware asset supporting a customer ' s data center is listed as uncovered in the Services Coverage view of an EA in EAWS. What should the RM do to address this discrepancy?

Answer: A

Explanation:
An uncovered critical hardware asset represents an Installed Base and entitlement discrepancy that must be reconciled before renewal quoting. The RM should therefore engage Operations or the appropriate asset- management function to validate the asset, determine why coverage is missing, and correct the underlying data before proceeding with the commercial renewal.
Cisco's Services for Enterprise Agreement guidance states that Services EA is designed to maintain support coverage across applicable hardware and software. Cisco performs an Installed Base assessment to establish baseline service coverage, and subsequent changes to the Installed Base are tracked and managed through the applicable reconciliation and True Forward processes. Cisco also specifically identifies Installed Base reconciliation as an asset-management activity used to reduce the risk of uncovered products. (Cisco) This aligns with the current Renewals Manager v2.0 blueprint, which requires the RM to evaluate Installed Base accuracy to ensure quote readiness and coordinate with Operations when data discrepancies threaten renewal execution. (Cisco Learning Content) Option A incorrectly assumes that "uncovered" automatically means the asset is outside EA scope. Option B would alter status without validating entitlement and therefore compromise data integrity. Option D recognizes risk but delays remediation unnecessarily.
Because the asset is both critical and uncovered, the correct response is to reconcile the coverage data before quoting, making C correct.


NEW QUESTION # 28
Which product addresses network segmentation issues and is omprised of viptela and Meraki products?

Answer: C


NEW QUESTION # 29
......

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