Authentic EXIN ITILFNDv4 Exam Questions by Experts

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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Key Concepts of Service Management	- Organizations, service providers, service consumers - Products and services relationship - Value and value co-creation
Topic 2: ITIL Practices Overview	- General management practices (e.g., continual improvement, risk management) - Service management practices (e.g., incident management, service desk, change enablement) - Technical management practices (e.g., deployment management, infrastructure and platform management)
Topic 3: Four Dimensions of Service Management	- Organizations and people - Partners and suppliers - Information and technology - Value streams and processes
Topic 4: ITIL Service Value System (SVS)	- Governance - Service value chain - Guiding principles - Opportunity, demand, and value - Continual improvement

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EXIN ITIL 4 Foundation Sample Questions (Q335-Q340):

NEW QUESTION # 335
Which is part of the value proposition of a service?

A. Risks imposed on the consumer by the service
B. Costs removed from the consumer by the service
C. Costs imposed on the consumer by the service
D. Outputs of the service received by the consumer

Answer: B

NEW QUESTION # 336
Which is NOT a sub-process of capacity management?

A. Service capacity management
B. People capacity management
C. Business capacity management
D. Component capacity management

Answer: B

NEW QUESTION # 337
Why and how is a user MOST LIKELY to contact the service desk?

A. To authorize an emergency change via live chat
B. To request access to a resource via a self-service portal
C. To report a problem using a mobile app
D. To discuss the cause of an incident via a phone call

Answer: B

NEW QUESTION # 338
Which of the four dimensions focuses on managing data in compliance with industry regulations?

A. Information and technology
B. Value streams and processes
C. Partners and suppliers
D. Organizations and people

Answer: A

NEW QUESTION # 339
Who is responsible for defining metrics for change management?

A. The change advisory board (CAB)
B. The change management process owner
C. The service owner
D. The continual service improvement manager

Answer: B

NEW QUESTION # 340
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