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質問 # 272
According to Kirkpatrick's Four-Level Training Evaluation Model, what level is the most important and the most difficult to determine?
正解：C
質問 # 273
Design for six sigma most commonly uses which of the following tools?
正解：B
解説：
Design for Six Sigma (DFSS) is a methodology for designing and developing new products or services with at least a 4-Sigma performance. Unlike traditional Six Sigma, which primarily focuses on improving existing processes, DFSS is used for the complete re-design of a product or process. DFSS aims to minimize defects and variations at their roots by fully understanding customer needs and applying this information to design and process development2.
Design of Experiments (DOE) is a critical tool within DFSS. It allows organizations to systematically explore the impact of various factors (variables) on a process or product. By conducting controlled experiments, DOE helps identify the optimal settings for these factors to achieve desired performance. Key steps in DOE include planning, conducting experiments, analyzing results, and drawing conclusions2.
In summary, DOE is an essential tool in DFSS, enabling organizations to optimize designs and processes while meeting customer requirements1.
References: 1: QI Macros - DFSS Tools 2: ASQ - Manager of Quality/Organizational Excellence Certification (CMQ/OE)
質問 # 274
This individual may be perceived as a leader by his or her subordinates, peers and bosses for exhibiting one or more of these qualities:
1. Knowledge
2. Skills
3. Experience
4. Charisma
5. Action
6. Convincing speech
7. Empathy
8. Ethics
9. Empowerment
10. Collaboration
11. Support
Who is this?
正解：C
質問 # 275
A U.S. manufacturer has an offshore, single-source supplier for a critical part. Many of the parts are rejected by receiving inspection because they are out of tolerance, but the material review board subsequently accepts those rejects. If a process improvement team has been asked to focus on this problem, which of the following steps should the team take first?
正解：A
解説：
Fear is detrimental to an organization's ability to improve and innovate. Dr. W. Edwards Deming, a renowned quality management expert, emphasized the importance of creating an environment where people are free to question, experiment, learn, fail, cooperate, and innovate. Fear-driven management stifles creativity and prevents employees from contributing their best. When managers focus solely on numbers-such as meeting quotas, achieving targets, or maximizing profits-they may inadvertently create an atmosphere of fear. Fear can lead to distorted data, dishonest reporting, and a lack of trust among employees. Instead, Deming advocated for leadership that recognizes the value of collaboration, continuous improvement, and pride in workmanship. By eliminating fear and emphasizing cooperation, organizations can foster a culture of quality and productivity12.
: 3. Managing Human Systems - The W. Edwards Deming Institute 4. Where There is Fear You Do Not Get Honest Figures
質問 # 276
A company's area director is upset that quality levels have not improved since a quality training session was held a month ago. The area director tells the quality manager to schedule additional training as soon as possible In response the quality should do which of the following first?
正解：A
解説：
According to the ASQ Certified Manager Of Quality/Organizational Excellence handbook, before scheduling additional training, it is crucial to understand the underlying reasons why the previous training did not lead to the expected improvement in quality levels. This involves a discussion with the trainers to explore potential causes, such as the relevance of the training content, the effectiveness of the delivery method, or the application of the training by the employees. Identifying the root cause is essential for determining the appropriate next steps, which may include redesigning the training content, providing additional resources, or implementing support systems to ensure the training is effectively applied in practice1.
References: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition.
質問 # 277
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