최신버전ITILFNDv5인증시험공부자료완벽한시험대비인증덤프

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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Section	Objectives
Topic 1: ITIL Service Value System (SVS)	- Guiding Principles - Service Value Chain - Governance - Continual Improvement
Topic 2: Key Concepts of Service Management	- Products and Services - Organizations, Service Providers, Service Consumers - Value and Value Co-Creation
Topic 3: The Four Dimensions of Service Management	- Partners and Suppliers - Information and Technology - Value Streams and Processes - Organizations and People
Topic 4: ITIL Management Practices	- Service Management Practices Overview - General Management Practices Overview - Technical Management Practices Overview

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ITILFNDv5유효한 덤프, ITILFNDv5시험대비 덤프 최신문제

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최신 Peoplecert Certification ITILFNDv5 무료샘플문제 (Q94-Q99):

질문 # 94
Which of the following is NOT one of the steps in value stream mapping?

A. Mapping of the 'as-is' value stream
B. Value stream management
C. Mapping a 'to-be' value stream
D. Value stream identification

정답：B

설명：
Value stream management is not one of the actual steps in value stream mapping, so option D is correct. In ITIL, value stream mapping typically includes identifying the value stream, mapping the current or "as-is" flow, analyzing bottlenecks and waste, and often designing an improved or "to- be" flow. These activities help an organization understand how work, information, and artifacts move across teams to create value. Value stream management is broader than mapping. It includes the ongoing governance, monitoring, optimization, and improvement of value streams over time. In other words, mapping is an important technique within the wider discipline of managing value streams. ITIL treats mapping as a way to visualize and analyze workflows, while management ensures performance, adaptation, and continual improvement of those workflows.

질문 # 95
Which role authorizes budget for a service in a service relationship?

A. Customer
B. Product vendor
C. Sponsor
D. User

정답：C

설명：
The sponsor is the role that authorizes the budget for a service, so option C is correct. In ITIL, different stakeholders in a service relationship have different responsibilities. The customer defines requirements and is accountable for the outcomes of service consumption. Users are the people who actually use the service. The sponsor is the person or group that authorizes funding and provides financial support for the service. This role is important because value co-creation depends not only on usage and outcomes, but also on the commitment of resources needed to obtain and sustain the service. A product vendor may provide or support a product, but that does not automatically make them the budget authority in the consumer organization. Therefore, the sponsor is the role most clearly linked to budget authorization.

질문 # 96
Why should organizations consider the interaction of ITIL Guiding Principles?

A. Because principles must be applied in a strict order
B. Because one principle is always superior to the rest
C. Because principles are interdependent and complement each other
D. Because one principle is usually sufficient for any situation

정답：C

설명：
Organizations should consider the interaction of the ITIL Guiding Principles because the principles are interdependent and complement one another, which makes option A correct. ITIL does not treat the principles as isolated rules or a strict sequence. Instead, they are meant to be applied together and balanced according to the situation. For example, focusing on value may need to be combined with thinking holistically, progressing iteratively with feedback, and keeping things simple and practical. In some situations, emphasizing one principle too strongly without considering the others may produce poor results. The real strength of the principles comes from their combined use in guiding decision- making, improvement, and behavior across different contexts. This flexible, balanced approach helps organizations respond effectively to complexity and change.

질문 # 97
What does a product specification primarily describe?

A. Critical aspects, requirements, and characteristics of a product
B. The ability of a system to remain operational
C. The process of merging code into a central repository
D. The initial creation used for testing a product's design

정답：A

설명：
A product specification primarily describes the critical aspects, requirements, and characteristics of a product, so option A is correct. It provides a formal reference that explains what the product must include, how it should perform, and what constraints or acceptance criteria apply. This helps create shared understanding among designers, developers, testers, managers, and other stakeholders.

질문 # 98
Which two practices interact the MOST with the service desk practice?

A. Change enablement and incident management
B. Incident management and service request management
C. Service request management and deployment management
D. Deployment management and change enablement

정답：B

질문 # 99
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