Quiz ServiceNow - Professional CIS-ITSM Study Plan

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To qualify for the ServiceNow CIS-ITSM Exam, candidates must have a minimum of six months of experience in ServiceNow ITSM implementation. They must also complete the ServiceNow ITSM Fundamentals course and have a good understanding of ITIL concepts. Passing the ServiceNow CIS-ITSM Exam requires a score of at least 70%. Upon passing the exam, individuals are awarded the ServiceNow Certified Implementation Specialist - IT Service Management certification.

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The CIS-ITSM certification is designed for IT professionals who want to demonstrate their expertise in implementing ServiceNow IT Service Management solutions. It covers a wide range of topics, including incident management, problem management, change management, configuration management, service catalog management, and service level management. Certified Implementation Specialist - IT Service Management certification exam tests candidates' knowledge and skills in these areas, as well as their ability to configure and customize ServiceNow ITSM applications.

ServiceNow CIS-ITSM Certification Exam is an excellent opportunity for ITSM professionals to validate their skills and knowledge in implementing ITSM solutions on the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification provides several benefits to the candidates and their organizations, including enhanced credibility, career prospects, and improved service delivery. If you have experience in ITSM and ServiceNow, the CIS-ITSM certification can be a valuable addition to your resume and career path.

ServiceNow Certified Implementation Specialist - IT Service Management Sample Questions (Q132-Q137):

NEW QUESTION # 132
What is the relationship between User table and Role table?

A. One-to-many (one role can be assigned to many users)
B. One-to-many (one user can have many roles)
C. One-to-one
D. Many-to-many

Answer: D

Explanation:
One user can have many roles and a role can be assigned to many users.

NEW QUESTION # 133
A developer is asked to build a solution that will automatically send an email to the Customer when an Opportunity stage changes. The solution must scale to allow for 10,000 emails per day. The criteria to send the email should be evaluated after all Workflow Rules have fired.
What is the optimal way to accomplish this?

A. Use a SingleEmailMessage() with an Apex Trigger.
B. Use an Email Alert with Process Builder.
C. Use a MassEmailMessage() with an Apex Trigger.
D. Use a Workflow Email Alert.

Answer: B

Explanation:
Explanation

NEW QUESTION # 134
On the 'Create New" change landing page in Service Operations Workspace, what class label is displayed for the Emergency change model?

A. Out-of-the-box
B. Default
C. Break/fix
D. Unauthorized

Answer: C

NEW QUESTION # 135
Which two fields are used to calculate priority on an Incident?

A. Severity and Urgency
B. Impact and Urgency
C. VIP and Impact
D. Business Criticality and Urgency

Answer: B

Explanation:

NEW QUESTION # 136
A user with role catalog_editor can maintain catalog items but he/she CANNOT update catalog definitions.

A. True
B. False

Answer: B

Explanation:
Explanation
Users with role catalog_editor can maintain catalog items and also can update catalog definition.

NEW QUESTION # 137
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