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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Topic 1: Digital Product Lifecycle- ITIL operating model
- Digital product lifecycle
- Value streams
- Service value creation
Topic 2: Guiding Principles for High-Velocity IT- Lean practices
- Continuous improvement
- Agile methods
- DevOps culture
- Application of ITIL guiding principles
Topic 3: Understand High-Velocity IT Concepts- High-velocity IT
- Digital organization
- Digital transformation
- Digital technology
- IT transformation
- Digital products
Topic 4: Contribute to Value with Digital Products- Assured conformance
- Valuable investments
- Resilient operations
- Fast development
- Co-created value
Topic 5: High-Velocity IT Techniques and Practices- Cloud computing
- Security and risk management
- Testing and validation
- Architecture and design
- Automation

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Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q71-Q76):

NEW QUESTION # 71
Users have many communication channels for support but complain that they do not receive timely updates and that sometimes their incidents and requests are lost. Users are often asked to provide the same information multiple times when contacting the service desk.
Which is the BEST improvement approach?

Answer: D


NEW QUESTION # 72
An organization has recently acquired another company with its own service management teams.
The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
What should the organization do NEXT?

Answer: C

Explanation:
When two organizations are integrated, relationship health and effective value co-creation depend on understanding the people involved, their roles, expectations, and potential conflicts.
Stakeholder analysis is the appropriate next step because it identifies all relevant groups, their interests, influence, and possible areas of friction. This creates the foundation for aligning collaboration and ensuring inclusive participation in value creation.


NEW QUESTION # 73
An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
What does this situation describe?

Answer: A

Explanation:
This describes IT transformation, as the investment focuses on improving internal IT capabilities (new testing technology) to provide more reliable services, rather than changing the business model or creating new digital products, which would characterize digital transformation.


NEW QUESTION # 74
Which concept would MOST help to ensure that information needed to identify problems is available?

Answer: A

Explanation:
Safety culture most helps ensure that information needed to identify problems is available, because it promotes openness, transparency, and the reporting of issues without fear of blame, enabling better problem identification and resolution.


NEW QUESTION # 75
An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?

Answer: C

Explanation:
Service continuity management ensures that service availability and performance are maintained at a sufficient level in the event of a disaster. It defines recovery objectives, plans, and regular testing of recovery capability, complementing everyday availability and resilience measures.


NEW QUESTION # 76
......

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