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Apple Apple-Device-Support Exam Overview:

Certification Vendor:Apple
Exam Name:Apple Device Support Exam
Exam Number:SUP-2025
Exam Price:$149 USD
Available Languages:English
Passing Score:75%
Exam Duration:120 minutes
Related Certifications:Apple Certified Support Professional
Real Exam Qty:Approximately 80
Exam Format:Multiple Choice (Multiple Select), Multiple Choice (Single Select)
Certificate Validity Period:Not officially specified
Sample Questions:Apple Apple-Device-Support Sample Questions
Exam Way:Online proctored exam through Pearson VUE.
Pre Condition:No formal prerequisites. Apple recommends hands-on experience supporting iPhone, iPad, and Mac devices and completing the free Apple Device Support training.
Official Syllabus URL:https://training.apple.com/certification

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Apple-Device-Support Certification Questions | Practice Apple-Device-Support Mock

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 2
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 3
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 4
  • Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 5
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 6
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 7
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 8
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.

Apple Device Support Exam Sample Questions (Q73-Q78):

NEW QUESTION # 73
Scenario
Melody's Mac has multiple printers configured.
Where in System Settings should you go to determine if her printers were configured manually or by an MDM solution?

Answer: C

Explanation:
To determine if Melody's printers were configured manually or by an MDM solution, you should go to Privacy & Security > Profiles in System Settings. This is where you can see the profiles that are installed on the Mac, which may include printer settings. If there are any profiles that contain the Printing or AirPrint payload, then the printers were configured by an MDM solution. Otherwise, the printers were configured manually by the user or an administrator. References: Printing MDM payload settings for Apple devices - Apple Support, AirPrint MDM payload settings for Apple devices - Apple Support, Intro to mobile device management profiles - Apple Support


NEW QUESTION # 74
What can you monitor using the Activity Monitor icon in the Dock?

Answer: B

Explanation:
The Activity Monitor Dock icon can display real-time Network Usage (e.g., data sent/received) if set in View
> Dock Icon .
* Option A: Storage is in System Settings > General > Storage.
* Option B: Wi-Fi details are in Network settings.
* Option D: Hardware is in System Information.
References: Apple Support - " Use Activity Monitor " (support.apple.com/HT201464).


NEW QUESTION # 75
Scenario
You would like to access files stored in iCIoud Drive on your Windows PC at work.
What should you do to access these files on your PC?

Answer: B

Explanation:
To access files stored in iCloud Drive on your Windows PC, you need to download iCloud for Windows and set it up with your Apple ID 1 . This will allow you to view, add, or remove iCloud Drive files and folders directly on your Windows computer in File Explorer or Windows Explorer 2 . You can also choose a different location for your iCloud Drive files and folders on your PC 2 . Downloading iCloud Drive from the Windows App Store or copying the content of iCloud Drive from your Mac to an external drive are not valid options, as they will not sync your files across your devices or let you access them online 3 4 5 . References: 1 : Set up iCloud Drive on your Windows computer - Apple Support. 2 : View, add, or remove iCloud Drive files in iCloud for Windows - Apple Support. 3 : [Step-by-Step] How to Sync iCloud Drive on PC? - MultCloud. 4 : How to Access iCloud Drive on Windows PCs in 3 Easy Ways - MultCloud. 5 : How to Access iCloud Drive Files from Windows PC - OS X Daily.


NEW QUESTION # 76
Which four storage formats can the Files app read and write to on iPhone and iPad devices?

Answer: A,B,C,D

Explanation:
The Files app can read and write to four storage formats on iPhone and iPad devices: MS-DOS (FAT), Mac OS Extended (HFS+), APFS, and ExFAT. These are the formats that are supported by macOS and iOS, and can be used with external storage devices such as USB flash drives, hard disks, and SD cards. The Files app cannot read or write to NTFS or ZFS formats, as they are not compatible with Apple devices. NTFS is a proprietary format used by Windows, and ZFS is a file system developed by Sun Microsystems. To use these formats, the user would need to reformat the external storage device to one of the supported formats, or use a third-party app that can access them. References: = Find files on your iPhone or iPad in the Files app - Apple Support, The Files App on Your iPhone: Everything You Need to Know - MUO, The Complete Guide to Using External Storage on iOS and iPadOS - Gizmodo, What is the (file) format of iOS/iPhone apps? - Stack Overflow, How Apple's Files app is getting better in iOS 16 & iPadOS 16


NEW QUESTION # 77
Which troubleshooting steps should you follow if Quick Start does NOT automatically discover the other device?

Answer: B

Explanation:
Quick Start is a feature that allows you to set up your new iOS device automatically using your current iOS device. To use Quick Start, both devices need to be running iOS 11 or later, have Bluetooth turned on, and be placed near each other. If Quick Start does not automatically discover the other device, it could be due to a temporary glitch or a network issue. Restarting both devices can help resolve the problem and allow Quick Start to work properly. References : Use Quick Start to transfer data to a new iPhone or iPad - Apple Support
, iPhone Quick Start Not Working? Here Are Fixes - iMobie , Fix iPhone Quick Start Not Working: 6 Troubleshooting Tips - OS X Daily


NEW QUESTION # 78
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