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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Administrator |
| Exam Number: | Plat-Admn-201 |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | Maintenance required per Salesforce release cycle (no fixed expiration, ongoing maintenance exams required) |
| Exam Price: | $200 USD (plus applicable taxes, varies by region) |
| Available Languages: | Spanish, German, English, French, Japanese, Portuguese (Brazil) |
| Real Exam Qty: | 60 (approximately) |
| Related Certifications: | Salesforce Certified Platform App Builder Salesforce Certified Advanced Administrator Salesforce Certified Platform Developer I |
| Exam Format: | Multiple Choice, Multiple Select |
| Passing Score: | 65% |
| Recommended Training: | Salesforce Admin Beginner Trail Advanced Administrator Learning Path |
| Exam Registration: | Pearson VUE Salesforce Exams Salesforce Certification Registration |
| Sample Questions: | Salesforce Plat-Admn-201 Sample Questions |
| Exam Way: | Online proctored exam or onsite test center via Pearson VUE |
| Pre Condition: | No mandatory prerequisites; basic Salesforce platform knowledge recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
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NEW QUESTION # 157
Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. Which type of relationship should a Platform Administrator make between Shipments and Accounts?
Answer: A
Explanation:
When relating two objects where the child records must persist even if the parent record is deleted, a Lookup Relationship is the correct choice18. In this scenario, the Shipment object should have a lookup field pointing to the Account. Unlike a Master-Detail relationship (Option B), which automatically deletes child records (cascade delete) when the master is deleted, a Lookup relationship allows the child record to remain in the system, either by clearing the lookup field or simply leaving it as is. Option A and D are architecturally incorrect because the relationship field is always created on the "child" or "many" side of the relationship (Shipments) to point to the "parent" (Account). Using a Lookup relationship ensures data retention for historical shipment tracking while still allowing the shipment items to be visible via a related list on the Account page.
NEW QUESTION # 158
Leadership at Cloud Kicks wants to go beyond knowing how long a case has been open for, to knowing how long a case has sat with different teams. Which tool gives a Platform Administrator the ability to track the time a case sits and provide relevant reporting?
Answer: B
Explanation:
To track specific stages of a support process and measure the time elapsed within those stages, Salesforce provides Entitlements and Milestones . Milestones represent required steps in a support process, such as "First Response Time" or "Resolution Time"363636. When combined with Business Hours, Milestones allow the system to accurately calculate how long a case has been in a particular status or assigned to a specific team, excluding weekends or non-working hours . This provides leadership with granular reporting on "Team Performance" and SLA compliance . Escalation Rules (Option A) and Assignment Rules (Option C) are primarily routing tools; they can move a case but do not natively provide the timestamp-based tracking and reporting necessary to see duration across multiple "handoffs" . Record-Triggered Flows (Option B) could theoretically be used to stamp fields, but this would require significant custom development and would not offer the native, out-of-the-box reporting dashboards that come with the Milestones feature40. Therefore, Entitlement Management is the standard solution for tracking time-based service metrics41.
NEW QUESTION # 159
Cloud Kicks is working on a rebrand. In which two areas of the Salesforce mobile app can a Platform Administrator customize the branding?
Answer: B,D
Explanation:
To align the Salesforce mobile app with a company's visual identity, a Platform Administrator can customize specific branding elements through the Salesforce Mobile App Customization settings. The two primary areas available for branding are:
Loading Page Logo: This allows the administrator to upload a company logo that appears when a user first opens the app.
Header Background Color: This allows the administrator to set the primary brand color for the top header area of the mobile interface.
These settings ensure that the user experience feels consistent with the company's internal branding from the moment they log in. Option A and B are incorrect because Salesforce does not currently allow for granular "App header" vs "Header background" color separation or the modification of the "Record background color," as the app maintains a standardized background for accessibility and readability. Customizing the loading screen and header is the standard way to implement a mobile rebrand.
NEW QUESTION # 160
When Agentforce performs its grounding check, it examines source information, the topic instructions, and scope. Which additional information does the agent look for during its grounding check?
Answer: D
Explanation:
Grounding is the process by which an AI agent retrieves and uses specific, trusted data to ensure its responses are accurate and relevant. During this process, Salesforce's Einstein Trust Layer performs several critical checks, including identifying Prompt Injection risks. Prompt injection refers to attempts by a user to "trick" the AI into ignoring its instructions or revealing sensitive data by entering malicious commands into the chat interface. By checking for these risks during the grounding phase, the agent can ensure that the instructions it uses to generate a response remain secure and aligned with company policies. While the agent respects field security,
"Encrypted fields" (Option C) are handled at the data access layer rather than as part of the linguistic grounding check. Standard Agentforce agents do not browse the open web for verification (Option D) as they are intended to remain grounded strictly in the company's verified internal data.
NEW QUESTION # 161
A Platform Administrator at Universal Containers needs an automated way to delete records based on field values. Which automated solution should the administrator use?
Answer: D
Explanation:
Flow Builder is the standard and most versatile tool for performing automated data maintenance, including the deletion of records. A "Schedule-Triggered Flow" can be configured to run at specific intervals (e.g., daily at midnight) to find records that meet certain criteria-such as Leads that have been "Unqualified" for over a year-and use the "Delete Records" element to remove them from the system. While the "Mass Delete Records" tool (Option C) exists in the Setup menu, it is a manual administrative tool and cannot be scheduled or fully automated based on complex field-level logic. Automation Studio (Option B) is a Marketing Cloud tool, not a core Salesforce platform feature for record management. Flow Orchestration (Option D) is used for complex, multi-user business processes rather than simple data cleanup tasks. Therefore, for recurring, criteria-based record deletion, Flow Builder is the recommended solution.
NEW QUESTION # 162
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